References

• 2015A Beginner's Guide to Structural Equation Modeling6,602 cited
• 1994Putting the Service-Profit Chain to Work3,732 cited
• 1985Problems and Strategies in Services Marketing2,819 cited
• 1987Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising1,636 cited
• 2002Understanding Service Convenience1,613 cited
• 1997Time for life: the surprising ways Americans use their time1,265 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 1987The Power of Feelings in Understanding Advertising Effects1,119 cited
• 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
• 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
• 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
• 1987A Field Study of Causal Inferences and Consumer Reaction: The View from the Airport618 cited
• 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
• 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited