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The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting
16 references·16 citing·34 second hopsampled
The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting (2011)The influence of multiple types of servic…Business Research Methods (2011)Business Research MethodsEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Service Convenience (2002)Understanding Service Conveni…Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Modeling customer perceptions…Tourism Destination Loyalty (2000)Tourism Destination LoyaltyStrengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Common Methods Bias: Does Common Methods Variance Really Bias Results? (1998)Common Methods Bias: Does Com…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Field Methods in Cross-Cultural Research (1988)Field Methods in Cross-Cultur…Business Research Methods (1984)Business Research MethodsThe Role of Online Experience in the Relationship Between Service Convenience and Future Purchase Intentions (2022)The Role of Online Experience…Consumer Behavior in the Service Industry: An Integrative Literature Review and Research Agenda (2022)Consumer Behavior in the Serv…Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants (2021)Appreciation to and Behavior …Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction (2020)Examining the Impact of e-Ret…Consumer Perceptions of Service Convenience in Hedonic and Utilitarian Retail Settings in China (2020)Consumer Perceptions of Servi…Consumer engagement behaviors: do service convenience and organizational characteristics matter? (2020)Consumer engagement behaviors…Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes (2020)Analyzing Consumer Loyalty th…A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan (2019)A study of factors affecting …Predicting customer experience and discretionary behaviors of bank customers in India (2018)Predicting customer experienc…A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects (2018)A systematic review of consum…Why are Generation Y consumers the most likely to complain and repurchase? (2017)Why are Generation Y consumer…Convenience and satisfaction: mediation of fairness and quality (2016)Convenience and satisfaction:…Online Store Service Convenience, Customer Satisfaction and Behavioural Intentions: A Focus on Utilitarian Oriented Shoppers (2015)Online Store Service Convenie…Examining the Impact of Consumer Innovativeness and Innovative Restaurant Image in Upscale Restaurants (2015)Examining the Impact of Consu…Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE (2014)Enhancing competitive advanta…The Effect of Customer Satisfaction on Word of Mouth Communication (2013)The Effect of Customer Satisf…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)An Evolutionary Theory of Economic Change. 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(1990)The Multigroup Ethnic Identity Measure (1992)Translation, adaptation and validation of instruments or scales for use in cross‐cultural health care research: a clear and user‐friendly guideline (2010)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust – A theoretical analysis (2013)Lean and green – a systematic review of the state of the art literature (2015)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2011Business Research Methods2,940 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1988Field Methods in Cross-Cultural Research2,113 cited
  • 1984Business Research Methods1,800 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1998Common Methods Bias: Does Common Methods Variance Really Bias Results?1,380 cited
  • 2000Tourism Destination Loyalty1,143 cited
  • 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

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Cited by

  • 2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited
  • 2017Why are Generation Y consumers the most likely to complain and repurchase?82 cited
  • 2016Convenience and satisfaction: mediation of fairness and quality79 cited
  • 2022The Role of Online Experience in the Relationship Between Service Convenience and Future Purchase Intentions72 cited
  • 2015Examining the Impact of Consumer Innovativeness and Innovative Restaurant Image in Upscale Restaurants69 cited
  • 2020Consumer engagement behaviors: do service convenience and organizational characteristics matter?66 cited
  • 2019A study of factors affecting word of mouth (WOM) towards Islamic banking (IB) in Jordan62 cited
  • 2020Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes59 cited
  • 2013The Effect of Customer Satisfaction on Word of Mouth Communication57 cited
  • 2018Predicting customer experience and discretionary behaviors of bank customers in India50 cited
  • 2021Appreciation to and Behavior Intention Regarding Upscale Ethnic Restaurants50 cited
  • 2020Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction43 cited
  • 2014Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE42 cited
  • 2015Online Store Service Convenience, Customer Satisfaction and Behavioural Intentions: A Focus on Utilitarian Oriented Shoppers42 cited
  • 2022Consumer Behavior in the Service Industry: An Integrative Literature Review and Research Agenda42 cited
  • 2020Consumer Perceptions of Service Convenience in Hedonic and Utilitarian Retail Settings in China31 cited