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Positive social behaviors and suggestive selling in the same service encounter
16 references·1 citing·43 second hop
Positive social behaviors and suggestive selling in the same service encounter (2013)Positive social behaviors and suggestive …Handbook of Social Psychology (2013)Handbook of Social PsychologyService Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Service Innovation Viewed Thr…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)Market Orientation and Organi…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…The Role of Expectancy and Relevancy in Memory for Verbal and Visual Information: What is Incongruency? (1992)The Role of Expectancy and Re…Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency (1991)Evaluation of Brand Extension…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Evaluations of Brand Extensions (1990)Consumer Evaluations of Brand…Influence : science and practice (1985)Influence : science and pract…Designing Research for Application (1981)Designing Research for Applic…Consumer Behavior and Psychological Reactance (1980)Consumer Behavior and Psychol…Prompting additional purchases while providing service: does it offend the customer? (2016)Prompting additional purchase…Statistical principles in experimental design. (1962)Experimental and Quasi-Experimental Designs for Research (1963)The Structure of Scientific Revolutions (1963)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)A Framework for Conceptual Contributions in Marketing (2011)The psychology of interpersonal relations. (1958)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Brands and Branding: Research Findings and Future Priorities (2006)Advances in Consumer Research (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Research in Organizational Behavior. (1986)The Effect of a Market Orientation on Business Profitability (1990)Innovativeness: Its antecedents and impact on business performance (2004)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Relationship Marketing Outcomes (2002)Building a new academic field—The case of services marketing (1993)The Development and Emergence of Services Marketing Thought (1994)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Understanding Information Technology Usage: A Test of Competing Models (1995)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior (1991)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Social Influence: Compliance and Conformity (2004)Measuring Service Quality: A Reexamination and Extension (1992)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Market Orientation: Antecedents and Consequences (1993)
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References

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  • 2013Handbook of Social Psychology7,565 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
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  • 2010Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis

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685 cited
  • 1980Consumer Behavior and Psychological Reactance679 cited
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    • 2016Prompting additional purchases while providing service: does it offend the customer?5 cited