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An application of the balanced scorecard in retailing
16 references·0 citing·34 second hop
An application of the balanced scorecard in retailing (1999)An application of the balanced scorecard …Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…The Balanced Scorecard (1998)The Balanced ScorecardPutting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…The Changing Role of Marketing in the Corporation (1992)The Changing Role of Marketin…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Fifth Discipline (1990)The Fifth DisciplineMarket Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…RATIONALITY AS PROCESS AND AS PRODUCT OF THOUGHT (1988)RATIONALITY AS PROCESS AND AS…Premiums for High Quality Products as Returns to Reputations (1983)Premiums for High Quality Pro…THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY (1979)THE LEARNING CURVE: HISTORICA…Information and Consumer Behavior (1970)Information and Consumer Beha…Central Places in Southern Germany (1967)Central Places in Southern Ge…Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Market Orientation: Antecedents and Consequences (1993)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Nature of the Firm (1937)Research in Organizational Behavior (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Developing relationships in business networks (1995)The Comparative Advantage Theory of Competition (1995)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The Cultural Evolution of Civilizations (1972)URBAN SPATIAL STRUCTURE. (1997)What's new about the new economic geography? (1998)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Market Orientation and the Learning Organization (1995)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Toward a theory of spiritual leadership (2003)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1990The Fifth Discipline6,350 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1992The Changing Role of Marketing in the Corporation2,773 cited
  • 1967Central Places in Southern Germany2,503 cited
  • 1983Premiums for High Quality Products as Returns to Reputations2,325 cited
  • 1998The Balanced Scorecard2,187 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1988RATIONALITY AS PROCESS AND AS PRODUCT OF THOUGHT1,771 cited
  • 1979THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY

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