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Exploring the role of brand trust in the relationship between brand associations and brand loyalty in sport and fitness
16 references·16 citing·43 second hopsampled
Exploring the role of brand trust in the relationship between brand associations and brand loyalty in sport and fitness (2007)Exploring the role of brand trust in the …Consumer Loyalty: The Meaning of Attachment in the Development of Sport Team Allegiance (2006)Consumer Loyalty: The Meaning…Brand Credibility, Brand Consideration, and Choice (2004)Brand Credibility, Brand Cons…Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty (2003)Effects of Loyalty Programs o…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Consumers' Trust in a Brand and the Link to Brand Loyalty (1999)Consumers' Trust in a Brand a…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Brand Loyalty: The Link between Attitude and Behavior (1996)Brand Loyalty: The Link betwe…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…An Introduction to the Sport Commitment Model (1993)An Introduction to the Sport …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Examining the relationships between brand knowledge, brand responses and brand resonance in sports leagues within the scope of consumer-based brand equity (2022)Examining the relationships b…Influence of Brand Image of a Sports Event on the Recommendation of Its Participants (2020)Influence of Brand Image of a…How deep is your love? Brand love analysis applied to football teams (2020)How deep is your love? Brand …Brand New: A Longitudinal Investigation of Brand Associations as Drivers of Team Identity Among Fans of a New Sport Team (2020)Brand New: A Longitudinal Inv…Communal Brand Associations as Drivers of Team Identity and Consumer Behavior (2018)Communal Brand Associations a…Exploring sport brand development strategies to strengthen consumer involvement with the product – The case of the Australian A-League (2014)Exploring sport brand develop…Sports spectator segmentation: examining the differing psychological connections among spectators of leagues and teams (2013)Sports spectator segmentation…Optimizing the Online Channel in Professional Sport to Create Trusting and Loyal Consumers: The Role of the Professional Sports Team Brand and Service Quality (2012)Optimizing the Online Channel…Exploring sport brand double jeopardy: The link between team market share and attitudinal loyalty (2012)Exploring sport brand double …Brand associations in the fitness segment of the sports industry in the United States: extending spectator sports branding conceptualisations and dimensions to participatory sports (2012)Brand associations in the fit…Attracting Facebook ‘Fans’: The Importance of Authenticity and Engagement as a Social Networking Strategy for Professional Sport Teams (2012)Attracting Facebook ‘Fans’: T…A model of the relationship among sport consumer motives, spectator commitment, and behavioral intentions (2012)A model of the relationship a…The Impact of Constraints on Motivation, Activity Attachment, and Skier Intentions to Continue (2011)The Impact of Constraints on …Exploring Destination Image, Experience and Revisit Intention: A Comparison of Sport and Non-Sport Tourist Perceptions (2010)Exploring Destination Image, …The Meaning Behind Attachment: Exploring Camaraderie, Cause, and Competency at a Charity Sport Event (2009)The Meaning Behind Attachment…Testing the role of service quality on the development of brand associations and brand loyalty (2008)Testing the role of service q…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)An Integrative Model Of Organizational Trust (1995)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)Relationship quality as a predictor of B2B customer loyalty (2006)The Process of Customer Engagement: A Conceptual Framework (2008)Managing Brand Equity (1991)Brand Equity as a Signaling Phenomenon (1998)Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter (2010)Brand authenticity: An integrative framework and measurement scale (2014)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2004Brand Credibility, Brand Consideration, and Choice1,354 cited
  • 2001Brand trust in the context of consumer loyalty1,340 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • 2003Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty732 cited
  • 1999Consumers' Trust in a Brand and the Link to Brand Loyalty679 cited
  • 1993An Introduction to the Sport Commitment Model632 cited
  • 1996Brand Loyalty: The Link between Attitude and Behavior

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581 cited
  • 2006Consumer Loyalty: The Meaning of Attachment in the Development of Sport Team Allegiance552 cited
  • Cited by

    • 2012Attracting Facebook ‘Fans’: The Importance of Authenticity and Engagement as a Social Networking Strategy for Professional Sport Teams182 cited
    • 2010Exploring Destination Image, Experience and Revisit Intention: A Comparison of Sport and Non-Sport Tourist Perceptions176 cited
    • 2009The Meaning Behind Attachment: Exploring Camaraderie, Cause, and Competency at a Charity Sport Event144 cited
    • 2011The Impact of Constraints on Motivation, Activity Attachment, and Skier Intentions to Continue118 cited
    • 2008Testing the role of service quality on the development of brand associations and brand loyalty102 cited
    • 2013Sports spectator segmentation: examining the differing psychological connections among spectators of leagues and teams75 cited
    • 2012A model of the relationship among sport consumer motives, spectator commitment, and behavioral intentions60 cited
    • 2012Optimizing the Online Channel in Professional Sport to Create Trusting and Loyal Consumers: The Role of the Professional Sports Team Brand and Service Quality58 cited
    • 2012Exploring sport brand double jeopardy: The link between team market share and attitudinal loyalty56 cited
    • 2014Exploring sport brand development strategies to strengthen consumer involvement with the product – The case of the Australian A-League52 cited
    • 2020Brand New: A Longitudinal Investigation of Brand Associations as Drivers of Team Identity Among Fans of a New Sport Team42 cited
    • 2020How deep is your love? Brand love analysis applied to football teams40 cited
    • 2020Influence of Brand Image of a Sports Event on the Recommendation of Its Participants34 cited
    • 2018Communal Brand Associations as Drivers of Team Identity and Consumer Behavior22 cited
    • 2012Brand associations in the fitness segment of the sports industry in the United States: extending spectator sports branding conceptualisations and dimensions to participatory sports14 cited
    • 2022Examining the relationships between brand knowledge, brand responses and brand resonance in sports leagues within the scope of consumer-based brand equity13 cited