SZodixStudyAcademic Library
DashboardShelvesOpen accessMy libraryInboxNotesWriteLearnAlerts
More
Ask your libraryNotificationsQuick citeReview
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The role of social presence in establishing loyalty in e-Service environments
16 references·16 citing·32 second hopsampled
The role of social presence in establishing loyalty in e-Service environments (2006)The role of social presence in establishi…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Extending the TAM for a World-Wide-Web context (2001)Extending the TAM for a World…Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Why Don’t Men Ever Stop to As…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Modern Methods for Business Research (1998)Modern Methods for Business R…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The consequences of modernity (1990)The consequences of modernityUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Handbook of Social Psychology (1969)The Handbook of Social Psycho…How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework (2020)How online reviews affect pur…COVID-19: fear appeal favoring purchase behavior towards personal protective equipment (2020)COVID-19: fear appeal favorin…The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations (2017)The effect of telepresence, s…Technology Acceptance and User Experience (2017)Technology Acceptance and Use…Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model (2017)Mobile social tourism shoppin…Mobile banking service quality and customer relationships (2017)Mobile banking service qualit…Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016)Gen Y customer loyalty in onl…The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators (2012)The customer satisfaction–loy…On The Use of Neurophysiological Tools in Is Research: Developing A Research Agenda for Neurois1 (2012)On The Use of Neurophysiologi…High Tech and High Touch (2012)High Tech and High TouchInvestigating factors that influence social presence and learning outcomes in distance higher education (2011)Investigating factors that in…An Integrated Model for Customer Online Repurchase Intention (2011)An Integrated Model for Custo…Falling in love with online games: The uses and gratifications perspective (2010)Falling in love with online g…Designing Interfaces with Social Presence: Using Vividness and Extraversion to Create Social Recommendation Agents (2009)Designing Interfaces with Soc…Colour appeal in website design within and across cultures: A multi-method evaluation (2009)Colour appeal in website desi…Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders (2008)Establishing Trust in Electro…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Comparing Media Systems (2004)The Practice Turn in Contemporary Theory (2005)User Acceptance of Information Technology: Toward A Unified View1 (2003)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1990The consequences of modernity19,342 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1969The Handbook of Social Psychology12,518 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
  • 2001Extending the TAM for a World-Wide-Web context3,801 cited
  • 1993

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Factors Affecting Trust in Market Research Relationships
3,649 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • Cited by

    • 2008Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders648 cited
    • 2016Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding555 cited
    • 2009Colour appeal in website design within and across cultures: A multi-method evaluation511 cited
    • 2010Falling in love with online games: The uses and gratifications perspective430 cited
    • 2012On The Use of Neurophysiological Tools in Is Research: Developing A Research Agenda for Neurois1403 cited
    • 2011Investigating factors that influence social presence and learning outcomes in distance higher education374 cited
    • 2020How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework369 cited
    • 2011An Integrated Model for Customer Online Repurchase Intention344 cited
    • 2012High Tech and High Touch334 cited
    • 2017Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model331 cited
    • 2020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment324 cited
    • 2017Technology Acceptance and User Experience306 cited
    • 2017Mobile banking service quality and customer relationships300 cited
    • 2017The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations281 cited
    • 2009Designing Interfaces with Social Presence: Using Vividness and Extraversion to Create Social Recommendation Agents233 cited
    • 2012The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators232 cited