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Social capital, customer service orientation and creativity in retail stores

16 references·16 citing·40 second hopsampled

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References

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1993

Toward a Theory of Organizational Creativity

4,397 cited

Cited by

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2022The influence of creative packaging design on customer motivation to process and purchase decisions89 cited
2014Raising team social capital with knowledge and communication in information systems development projects84 cited
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2016Intangible sales team resources: Investing in team social capital and transactive memory for market-driven behaviors, norms and performance65 cited
2010Linking customer resources to firm success: The role of marketing program implementation62 cited
2018Linking organizational service orientation to retailer profitability: Insights from the service-profit chain59 cited
2018Leader-member exchange and employee creativity57 cited
2015Are information asymmetry and sharing good, bad, or context dependent? A meta-analytic review55 cited
2019The links between psychological capital, social capital, and work-related performance – A study of service sales representatives52 cited