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New Service Development: An Analysis of 27 Years of Research*
16 references·16 citing·49 second hopsampled
New Service Development: An Analysis of 27 Years of Research* (2012)New Service Development: An Analysis of 2…Whither Services Marketing? (2004)Whither Services Marketing?The Four Service Marketing Myths (2004)The Four Service Marketing My…Identifying innovation in surveys of services: a Schumpeterian perspective (2004)Identifying innovation in sur…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The service concept: the missing link in service design research? (2002)The service concept: the miss…New service development: areas for exploitation and exploration (2002)New service development: area…Why Some New Products are More Successful than Others (2001)Why Some New Products are Mor…Qualitative Research Methods for the Social Sciences (2000)Qualitative Research Methods …New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Integrating R&D and Marketing: A Review and Analysis of the Literature (1996)Integrating R&D and Marketing…PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)PRODUCT DEVELOPMENT: PAST RES…Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Determinants of New Product P…New products management (1993)New products managementInternational Marketing and National Character: A Review and Proposal for an Integrative Theory (1990)International Marketing and N…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Designing services that deliver (1984)Designing services that deliv…Fueling innovation management research: Future directions and five forward‐looking paths (2024)Fueling innovation management…Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors (2021)Service innovation management…New Product Development Process Design for Small and Medium Enterprises: A Systematic Literature Review from the Perspective of Open Innovation (2021)New Product Development Proce…Service innovation process digitization: areas for exploitation and exploration (2019)Service innovation process di…Mapping new service development: a review and synthesis of literature (2019)Mapping new service developme…Innovation practices of B2B manufacturers and service providers: Are they really different? (2018)Innovation practices of B2B m…Does one size fit all? New service development across different types of services (2017)Does one size fit all? New se…Smart, open, user innovation and competitive advantage: a model for museums and heritage sites (2016)Smart, open, user innovation …Open innovation: an analysis of twelve years of research (2016)Open innovation: an analysis …Defining service innovation: A review and synthesis (2016)Defining service innovation: …Perspective: New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward (2015)Perspective: New Service Deve…Modes of service innovation: a typology (2015)Modes of service innovation: …Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? (2015)Heading for new shores: Do se…Service innovation in networks: a systematic review and implications for business-to-business service innovation research (2014)Service innovation in network…Research traditions of innovation (2014)Research traditions of innova…Exploring value propositions and service innovation: a service-dominant logic study (2014)Exploring value propositions …The Marketing of Services (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Managing the co-creation of value (2007)Meta-analysis in social research (1982)Meta-Analysis: Quantitative Methods for Research Synthesis (1987)New Products: What Separates Winners from Losers? (1987)Strategic Orientation of the Firm and New Product Performance (1997)Learning orientation, firm innovation capability, and firm performance (2002)The dynamics of product innovation and firm competences (2002)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Classifying Services to Gain Strategic Marketing Insights (1983)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)Access-Based Consumption: The Case of Car Sharing: Table 1. (2012)The Discovery of Grounded Theory (2017)Organizational Strategy, Structure, and Process (1978)Organizational Culture and Leadership (1986)Organizational culture and leadership (1993)Product Development Decisions: A Review of the Literature (2001)Knowledge management, innovation and firm performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)An Evolutionary Theory of Economic Change (1983)An Evolutionary Theory of Economic Change. (1983)Core capabilities and core rigidities: A paradox in managing new product development (1992)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)Dynamic capabilities: what are they? (2000)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Marketing management: analysis. planning. implementation and control (2000)Service-dominant logic: reactions, reflections and refinements (2006)The Core Competence of the Corporation (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Innovativeness: Its antecedents and impact on business performance (2004)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Social Science Research: Principles, Methods and Practices (2019)The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct (2006)How to plan and perform a qualitative study using content analysis (2016)A hands-on guide to doing content analysis (2017)
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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2000Qualitative Research Methods for the Social Sciences5,508 cited
  • 1995PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS3,777 cited
  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 2001Why Some New Products are More Successful than Others1,470 cited
  • 1996Integrating R&D and Marketing: A Review and Analysis of the Literature1,380 cited
  • 1994Determinants of New Product Performance: A Review and Meta‐Analysis1,359 cited
  • 2004The Four Service Marketing Myths1,347 cited
  • 1984Designing services that deliver1,272 cited
  • 2004Whither Services Marketing?1,251 cited
  • 2004Identifying innovation in surveys of services: a Schumpeterian perspective783 cited
  • 1993New products management775 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2002New service development: areas for exploitation and exploration659 cited
  • 1990

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International Marketing and National Character: A Review and Proposal for an Integrative Theory
605 cited

Cited by

  • 2014Exploring value propositions and service innovation: a service-dominant logic study543 cited
  • 2016Defining service innovation: A review and synthesis469 cited
  • 2015Perspective: New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward110 cited
  • 2018Innovation practices of B2B manufacturers and service providers: Are they really different?83 cited
  • 2024Fueling innovation management research: Future directions and five forward‐looking paths79 cited
  • 2014Research traditions of innovation64 cited
  • 2019Service innovation process digitization: areas for exploitation and exploration63 cited
  • 2015Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?63 cited
  • 2015Modes of service innovation: a typology62 cited
  • 2021New Product Development Process Design for Small and Medium Enterprises: A Systematic Literature Review from the Perspective of Open Innovation60 cited
  • 2019Mapping new service development: a review and synthesis of literature59 cited
  • 2021Service innovation management in a modern economy: Insights on the interplay between firms’ innovative culture and project-level success factors57 cited
  • 2014Service innovation in networks: a systematic review and implications for business-to-business service innovation research53 cited
  • 2017Does one size fit all? New service development across different types of services49 cited
  • 2016Open innovation: an analysis of twelve years of research49 cited
  • 2016Smart, open, user innovation and competitive advantage: a model for museums and heritage sites46 cited