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Culture and leadership in market‐oriented service organisations
16 references·14 citing·40 second hop
Culture and leadership in market‐oriented service organisations (2002)Culture and leadership in market‐oriented…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance (1999)The Synergistic Effect of Mar…The Comparative Advantage Theory of Competition (1995)The Comparative Advantage The…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Competing for the Future (1994)Competing for the FutureThe Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…MARKOR: A Measure of Market Orientation (1993)MARKOR: A Measure of Market O…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer O…The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)The Resource-Based Theory of …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Interactive impact of transformational leadership and organizational innovation on online knowledge sharing: a knowledge management perspective (2024)Interactive impact of transfo…The importance of entrepreneurial leadership in fostering bank performance (2023)The importance of entrepreneu…Catalyzing transformational leadership in Chinese hospitality industry – complexity theory perspective: mix method approach (2023)Catalyzing transformational l…Transformational leadership and organizational performance of Omani SMEs: the role of market orientation (2021)Transformational leadership a…Does transformational leadership always matter in frontline service roles? (2018)Does transformational leaders…Marketing in a time of toxic leadership (2016)Marketing in a time of toxic …Managing service employees: literature review, expert opinions, and research directions (2016)Managing service employees: l…Challenges in serving the mass affluent segment: bank customer perceptions of service quality (2012)Challenges in serving the mas…Adopting a specific innovation type versus composition of different innovation types (2012)Adopting a specific innovatio…The role of organisational culture, trust and mechanisms in inter-project knowledge sharing (2011)The role of organisational cu…Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations (2011)Antecedents of market orienta…The mechanism of market driving with a corporate brand: The case of a global retailer (2009)The mechanism of market drivi…The Effect of Management Leadership Style on Marketing Orientation, Service Quality, and Financial Results: A Cross-Cultural Study (2009)The Effect of Management Lead…Managerial Collective Cognitions: An Examination of Similarities and Differences of Cultural Orientations (2008)Managerial Collective Cogniti…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Competitive Advantage of Nations (1990)Strategic assets and organizational rent (1993)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)The Core Competence of the Corporation (2006)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: International Differences in Work-Related Values. (1983)Market Orientation: Antecedents and Consequences (1993)Diffusion of Innovations 1 (2019)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer value: The next source for competitive advantage (1997)The Theory of Economic Development (2003)Firm resources and sustained competitive advantage (2004)A framework of sustainable supply chain management: moving toward new theory (2008)Research in Organizational Behavior (1984)The Discovery of Grounded Theory (2017)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1991The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation9,697 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1994Competing for the Future5,759 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1995The Comparative Advantage Theory of Competition2,727 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1993MARKOR: A Measure of Market Orientation2,353 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1999The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance

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1,969 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • Cited by

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    • 2021Transformational leadership and organizational performance of Omani SMEs: the role of market orientation31 cited
    • 2023The importance of entrepreneurial leadership in fostering bank performance28 cited
    • 2009The Effect of Management Leadership Style on Marketing Orientation, Service Quality, and Financial Results: A Cross-Cultural Study25 cited
    • 2024Interactive impact of transformational leadership and organizational innovation on online knowledge sharing: a knowledge management perspective22 cited
    • 2018Does transformational leadership always matter in frontline service roles?20 cited
    • 2023Catalyzing transformational leadership in Chinese hospitality industry – complexity theory perspective: mix method approach20 cited
    • 2011Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations20 cited
    • 2011The role of organisational culture, trust and mechanisms in inter-project knowledge sharing14 cited
    • 2009The mechanism of market driving with a corporate brand: The case of a global retailer12 cited