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An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies
16 references·16 citing·37 second hopsampled
An Investigation of Antecedents for the Development of Customer Support Services in Manufacturing Companies (2007)An Investigation of Antecedents for the D…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM (1997)TOWARDS AN ATTENTION-BASED VI…PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices (1997)PDMA Research on New Product …The Management of Innovation (1994)The Management of InnovationMarket Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS. (1993)CONDUCTING INTERORGANIZATIONA…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Strategy and Structure: (1986)Strategy and Structure:Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Toward a Model of Organizations as Interpretation Systems (1984)Toward a Model of Organizatio…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Designing Complex Organizations (1973)Designing Complex Organizatio…Disclosing the formation and value creation of servitization through influential factors: a systematic review and future research agenda (2020)Disclosing the formation and …Servitization and business performance: the moderating effects of environmental uncertainty (2019)Servitization and business pe…Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach (2019)Overcoming the Service Parado…Which Service? How Industry Conditions Shape Firms’ Service‐Type Choices (2018)Which Service? How Industry C…Digitale Transformation (2018)Digitale TransformationThe environment-strategy-structure fit and performance of industrial servitized SMEs (2017)The environment-strategy-stru…Examining satisfaction with the experience during a live chat service encounter-implications for website providers (2017)Examining satisfaction with t…Service flexibility: conceptualizing value creation in service (2016)Service flexibility: conceptu…Effect of service integration strategy on industrial firm performance (2016)Effect of service integration…Exploring the servitization path: a conceptual framework and a case study from the capital goods industry (2015)Exploring the servitization p…Understanding new service development and service innovation through innovation modes (2014)Understanding new service dev…Do customized service packages impede value capture in industrial markets? (2014)Do customized service package…A Reconceptualization of Manufacturers' Service Strategies (2014)A Reconceptualization of Manu…Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters (2013)Too busy to help: Antecedents…Service Business Development in Small- to Medium-Sized Equipment Manufacturers (2012)Service Business Development …Service development in traditional product manufacturing companies (2008)Service development in tradit…Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Organizational Information Requirements, Media Richness and Structural Design (1986)Toward a knowledge‐based theory of the firm (1996)
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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1994The Management of Innovation7,253 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1973Designing Complex Organizations5,427 cited
  • 1984Toward a Model of Organizations as Interpretation Systems5,019 cited
  • 1997TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM3,812 cited
  • 1986Strategy and Structure:3,497 cited
  • 1993CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS.2,461 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1997PDMA Research on New Product Development Practices: Updating Trends and Benchmarking Best Practices

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Cited by

  • 2017Examining satisfaction with the experience during a live chat service encounter-implications for website providers135 cited
  • 2014A Reconceptualization of Manufacturers' Service Strategies80 cited
  • 2018Which Service? How Industry Conditions Shape Firms’ Service‐Type Choices67 cited
  • 2008Service development in traditional product manufacturing companies66 cited
  • 2013Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters66 cited
  • 2014Understanding new service development and service innovation through innovation modes60 cited
  • 2016Effect of service integration strategy on industrial firm performance56 cited
  • 2019Servitization and business performance: the moderating effects of environmental uncertainty52 cited
  • 2017The environment-strategy-structure fit and performance of industrial servitized SMEs51 cited
  • 2018Digitale Transformation50 cited
  • 2014Do customized service packages impede value capture in industrial markets?47 cited
  • 2012Service Business Development in Small- to Medium-Sized Equipment Manufacturers45 cited
  • 2020Disclosing the formation and value creation of servitization through influential factors: a systematic review and future research agenda43 cited
  • 2019Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach42 cited
  • 2015Exploring the servitization path: a conceptual framework and a case study from the capital goods industry39 cited
  • 2016Service flexibility: conceptualizing value creation in service36 cited