References

• 1973The nature of human values10,141 cited
• 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS8,573 cited
• 2007The Sources of Innovation5,098 cited
• 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
• 1988The House of Quality2,266 cited
• 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
• 1993The Voice of the Customer1,969 cited
• 2001Laddering theory, method, analysis, and interpretation.1,766 cited
• 1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
• 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
• 1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
• 2002The psychology of personal constructs1,218 cited
• 1993An Exploration of High-Risk Leisure Consumption Through Skydiving1,149 cited
• 1995Measuring subjective meaning structures by the laddering method: Theoretical considerations and methodological problems612 cited
• 1992Patterns of Communication Among Marketing, Engineering and Manufacturing—A Comparison Between Two New Product Teams560 cited