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Individual Factors that Predict Customer-Orientation Behaviour of Malaysian Life Insurance Agents
16 references·0 citing·32 second hop
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References

  • 1985Intrinsic Motivation and Self-Determination in Human Behavior26,744 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
  • 1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis1,823 cited
  • 1985Employee-Organization Linakges: The Psychology of Commitment, Absenteeism and Turnover1,645 cited

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1982
The SOCO Scale: A Measure of the Customer Orientation of Salespeople
1,547 cited
  • 1981An Empirical Assessment of Organizational Commitment and Organizational Effectiveness1,532 cited
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