SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival
16 references·5 citing·30 second hop
A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality of Performance at a Festival (1997)A Comparison of Alternative Direct and Di…Experimental Design: Procedures for the Behavioral Sciences (2013)Experimental Design: Procedur…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: T…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…How we should measure "change": Or should we? (1970)How we should measure "change…Problems in Measuring Change (1965)Problems in Measuring ChangeA model of destination loyalty: integrating destination image and sustainable tourism (2020)A model of destination loyalt…Expanding the Domain of Festival Research: A Review and Research Agenda (2016)Expanding the Domain of Festi…The Lived experience of the popular music festival-goer. (2014)The Lived experience of the p…An Investigation of Predictors of Satisfaction and Future Intention: Links to Motivation, Involvement, and Service Quality in a Local Festival (2009)An Investigation of Predictor…Service Quality in Tourism: a Case Study of the 2001 Study Tour of Taiwan (2006)Service Quality in Tourism: a…On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Specification Tests in Econometrics (1978)Prevalence of Specific Language Impairment in Kindergarten Children (1997)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Un sistema de clasificación de los diseños de investigación en psicología (2013)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Methods of coping with social desirability bias: A review (1985)Incivility in the workplace: Incidence and impact. (2001)Nonresponse Rates and Nonresponse Bias in Household Surveys (2006)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2013Experimental Design: Procedures for the Behavioral Sciences8,539 cited
  • 1979Mail and Telephone Surveys: The Total Design Method.5,023 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1970How we should measure "change": Or should we?2,463 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1965Problems in Measuring Change1,363 cited
  • Cited by

    • 2020A model of destination loyalty: integrating destination image and sustainable tourism196 cited
    • 2016Expanding the Domain of Festival Research: A Review and Research Agenda154 cited
    • 2009An Investigation of Predictors of Satisfaction and Future Intention: Links to Motivation, Involvement, and Service Quality in a Local Festival140 cited
    • 2006Service Quality in Tourism: a Case Study of the 2001 Study Tour of Taiwan21 cited
    • 2014The Lived experience of the popular music festival-goer.4 cited