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Service Orientation of Organizational Structures
16 references·13 citing·34 second hop
Service Orientation of Organizational Structures (2009)Service Orientation of Organizational Str…Building theories from case study research (2009)Building theories from case s…Naturalistic inquiry and the saturation concept: a research note (2008)Naturalistic inquiry and the …From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Organizational Culture and Marketing: Defining the Research Agenda (1989)Organizational Culture and Ma…Building Theories from Case Study Research (1989)Building Theories from Case S…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Management. Tasks, Responsibilities, Practices. (1975)Management. Tasks, Responsibi…Management—Tasks, responsibilities, practices (1974)Management—Tasks, responsibil…Service strategy’s effect on firm performance: A meta-analysis of the servitization literature (2023)Service strategy’s effect on …The impact of servitization on manufacturing firms’ market power: empirical evidence from China (2022)The impact of servitization o…The impact of service-oriented organizational design factors on firm performance: The moderating role of service-oriented corporate culture (2020)The impact of service-oriente…Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications (2020)Establishing Smart Service Sy…Servitization strategy adoption: evidence from Italian manufacturing firms (2019)Servitization strategy adopti…Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach (2019)Overcoming the Service Parado…Technological innovation, organizational change, and product-related services (2016)Technological innovation, org…Organizing for solutions: How project-based firms integrate project and service businesses (2015)Organizing for solutions: How…Adding service means adding knowledge: an inductive single-case study (2015)Adding service means adding k…The Applicability of Integrated Solutions Offerings: Differential Effects of Product Complexity (2013)The Applicability of Integrat…Service Business Development: Strategies for Value Creation in Manufacturing Firms (2012)Service Business Development:…Organizational Structure, Entrepreneurial Orientation and Trait Preference in Transportation Brokerage Firms (2012)Organizational Structure, Ent…Global approaches to the service business in manufacturing companies (2011)Global approaches to the serv…The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 1989Building Theories from Case Study Research17,437 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2009Building theories from case study research11,299 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2008Naturalistic inquiry and the saturation concept: a research note2,748 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1975Management. Tasks, Responsibilities, Practices.2,132 cited
  • 1989Organizational Culture and Marketing: Defining the Research Agenda1,802 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited

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1974
Management—Tasks, responsibilities, practices
839 cited

Cited by

  • 2012Service Business Development: Strategies for Value Creation in Manufacturing Firms45 cited
  • 2015Organizing for solutions: How project-based firms integrate project and service businesses42 cited
  • 2019Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach42 cited
  • 2011Global approaches to the service business in manufacturing companies39 cited
  • 2015Adding service means adding knowledge: an inductive single-case study37 cited
  • 2020The impact of service-oriented organizational design factors on firm performance: The moderating role of service-oriented corporate culture32 cited
  • 2023Service strategy’s effect on firm performance: A meta-analysis of the servitization literature31 cited
  • 2022The impact of servitization on manufacturing firms’ market power: empirical evidence from China27 cited
  • 2020Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications21 cited
  • 2016Technological innovation, organizational change, and product-related services17 cited
  • 2013The Applicability of Integrated Solutions Offerings: Differential Effects of Product Complexity12 cited
  • 2012Organizational Structure, Entrepreneurial Orientation and Trait Preference in Transportation Brokerage Firms11 cited
  • 2019Servitization strategy adoption: evidence from Italian manufacturing firms11 cited