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Role of top management leadership and commitment in total quality management in service organization in Malaysia: A review and conceptual framework
16 references·1 citing·34 second hop
Role of top management leadership and commitment in total quality management in service organization in Malaysia: A review and conceptual framework (2012)Role of top management leadership and com…Testing the criticality of HR-TQM factors in the Malaysian higher education context (2010)Testing the criticality of HR…TQM and customer satisfaction in Malaysia's service sector (2009)TQM and customer satisfaction…TQM practices, service quality, and market orientation (2006)TQM practices, service qualit…TQM practices and organizational performances of SMEs in Malaysia (2003)TQM practices and organizatio…An innovation diffusion model of TQM implementation (2001)An innovation diffusion model…Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis (2000)Total quality management prac…The Fundamentals of Quality Management (1996)The Fundamentals of Quality M…The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…Total Quality in Higher Education (1994)Total Quality in Higher Educa…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…Total Quality and Human Resources: An Executive Guide (1992)Total Quality and Human Resou…Managing the Total Quality Transformation (1990)Managing the Total Quality Tr…Implementation of total quality management (1990)Implementation of total quali…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Quality, productivity, and competitive position (1982)Quality, productivity, and co…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Critical success factors of total quality management in autonomous driving business models (2020)Critical success factors of t…Estimating Nonresponse Bias in Mail Surveys (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A survey of market orientation research (1995–2008) (2010)Are TQM practices supporting customer satisfaction and service quality? (2011)The structural relationship between TQM, employee satisfaction and hotel performance (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Total quality management as competitive advantage: A review and empirical study (1995)Arcs of integration: an international study of supply chain strategies (2001)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Impact of Total Quality Management on Innovation in Service Organizations: Literature Review and New Conceptual Framework (2013)The key factors of total quality management in the service sector: a cross-cultural study (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)LEAN AND GREEN? AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Exploring the Locus of Profitable Pollution Reduction (2002)Contingency research in operations management practices (2008)Adoption of promising practices: a systematic review of the evidence (2004)A resource-based view of green supply management (2011)Diffusion of Innovations 1 (2019)A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ part III (1997)TQM implementation issues: review and case study (2000)Examining top management commitment to TQM diffusion using institutional and upper echelon theories (2017)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)On theory in operations management (1998)Conceptualizing total quality management in higher education (2004)Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability (2006)A framework for implementing TQM in higher education programs (2007)
this work references cited by second hop

References

  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
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  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
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  • 1990Managing the Total Quality Transformation177 cited
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  • 2003TQM practices and organizational performances of SMEs in Malaysia100 cited
  • 1992Total Quality and Human Resources: An Executive Guide95 cited
  • 2000Total quality management practices in manufacturing companies in Malaysia: An exploratory analysis74 cited
  • 1996The Fundamentals of Quality Management72 cited
  • 1990Implementation of total quality management68 cited

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2010
Testing the criticality of HR-TQM factors in the Malaysian higher education context
40 cited

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  • 2020Critical success factors of total quality management in autonomous driving business models19 cited