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The tourism product

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1975Beyond boredom and anxiety5,708 cited
1972Principles of Marketing5,587 cited
1980THE CONCEPT OF A TOURIST AREA CYCLE OF EVOLUTION: IMPLICATIONS FOR MANAGEMENT OF RESOURCES4,552 cited
1973Marketing Management: Analysis, Planning and Control2,439 cited
1984Strategic Management and Marketing in the Service Sector1,667 cited
1985Tourism : A Community Approach1,440 cited
1972Vacationscape;: Designing tourist regions870 cited
2012Marketing in Travel and Tourism827 cited
1981Marketing Strategies and Organizational Structures for Service Firms763 cited
1985Service Management: Strategy and Leadership in Service Businesses.736 cited
1981Marketing Intangible Products and Product Intangibles684 cited
1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
1992Service operations management489 cited
1985Services marketing in a changing environment257 cited
1989Marketing leadership in hospitality

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140 cited

Cited by

2009Tourism supply chain management: A new research agenda555 cited
2015Tourism product development and product diversification in destinations451 cited
2007Sustainable tourist behaviour – a discussion of opportunities for change440 cited
2004The effect of prior experience on vacation behavior436 cited
2007Transport infrastructure and tourism development425 cited
2014Adapting to the Internet355 cited
2017The influence of social media in creating expectations. An empirical study for a tourist destination346 cited
2015Components of cultural tourists’ experiences in destinations310 cited
2008Representation of the Online Tourism Domain in Search Engines291 cited
2011Network collaboration and performance in the tourism sector285 cited
1998Travel Decision-Making: From the Vantage Point of Perceived Risk and Information Preferences271 cited
2010Problematizing the Concept of Tourism Destination: An Analysis of Different Theoretical Approaches267 cited
2014Spatial effects in regional tourism growth264 cited
1998User satisfaction and product development in urban tourism242 cited
2001The host should get lost241 cited
2013Different tourists to different destinations. Evidence from spatial interaction models239 cited