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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
16 references·2 citing·48 second hop
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach (2011)Looking for potential service quality gap…Understanding the Antecedents to Customer Loyalty by Applying Structural Equation Modeling (2007)Understanding the Antecedents…Identification of satisfaction attributes using competitive analysis of the improvement gap (2007)Identification of satisfactio…Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Importance values for Importa…RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND PROFITABILITY IN THE TAIWANESE BANKING INDUSTRY (2005)RELATIONSHIPS AMONG SERVICE Q…E-S-QUAL (2004)E-S-QUALA dynamic artificial neural network model for forecasting time series events (2004)A dynamic artificial neural n…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Service quality evaluation by service quality performance matrix (2003)Service quality evaluation by…The factor structure of customer satisfaction (2002)The factor structure of custo…Determinants of guest loyalty to international tourist hotels—a neural network approach (2002)Determinants of guest loyalty…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Designing a neural network for forecasting financial and economic time series (1996)Designing a neural network fo…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…HOW SERVICE MARKETERS CAN IDENTIFY VALUE‐ENHANCING SERVICE ELEMENTS (1988)HOW SERVICE MARKETERS CAN IDE…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Perceived Service Quality And Customer Revisiting Intention: The Case Of "All You Can Eat" Asian Restaurants In Southern Taiwan (2017)Perceived Service Quality And…Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry (2012)Refining the relationship bet…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)Importance-Performance Analysis based SWOT analysis (2016)The Motivation to Work (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Importance-performance analysis: A valid management tool? 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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2004E-S-QUAL3,962 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1996Designing a neural network for forecasting financial and economic time series1,092 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 2006Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings419 cited
  • 2002The factor structure of customer satisfaction418 cited
  • 2004A dynamic artificial neural network model for forecasting time series events257 cited
  • 1988HOW SERVICE MARKETERS CAN IDENTIFY VALUE‐ENHANCING SERVICE ELEMENTS222 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 2007Identification of satisfaction attributes using competitive analysis of the improvement gap149 cited
  • 2002Determinants of guest loyalty to international tourist hotels—a neural network approach

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134 cited
  • 2005RELATIONSHIPS AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND PROFITABILITY IN THE TAIWANESE BANKING INDUSTRY128 cited
  • 2007Understanding the Antecedents to Customer Loyalty by Applying Structural Equation Modeling122 cited
  • Cited by

    • 2012Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry19 cited
    • 2017Perceived Service Quality And Customer Revisiting Intention: The Case Of "All You Can Eat" Asian Restaurants In Southern Taiwan18 cited