Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Process reengineering in the public sector: Learning some private sector lessons

10 references·16 citing·29 second hop

FromToDepth

this work references cited by second hop

References

1993Reengineering the corporation: A manifesto for business revolution6,454 cited
2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
1994From lean production to the lean enterprise721 cited
1994Reengineering the corporation: A manifesto for business revolution719 cited
1992The icarus paradox: How exceptional companies bring about their own downfall456 cited
1994How to Make Reengineering Really Work399 cited
1985Managing Strategic Change: Technical, Political and Cultural Dynamics.381 cited
1993How to make reengineering really work298 cited
1984Managing Strategic Change: Technical, Political and Cultural Dynamics272 cited
1991QUALITY AND PUBLIC SERVICES110 cited

Cited by

2003E-government: a special case of ICT-enabled business process change148 cited
1999Business process re‐engineering in the public sector112 cited
2007Entrepreneurial behaviour in the Greek public sector87 cited
2018Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review69 cited
2004Using process mapping and business process simulation to support a process-based approach to change in a public sector organisation

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

66 cited

2007Fostering corporate entrepreneurship through internal marketing54 cited

2002Sustaining quality in the UK public sector52 cited

2012A Review of Success Factors and Challenges of Public Sector BPR Implementations48 cited

2013Key Differences of Private and Public Sector Business Process Change46 cited

2012Business process governance: a comparative study of Germany and Japan30 cited

2015Applicability of Lewin’s Change Management Theory in Australian Local Government30 cited

2014BUSINESS PROCESS REENGINEERING: A RECENT REVIEW17 cited

1997Government reforms and public productivity: do we have all the answers?16 cited

2011Delay reduction in courts of justice – possibilities and challenges of process improvement in professional public organizations13 cited

2001Service quality assessment and service process reengineering5 cited

2013Business Process Reengineering (BPR) Initiatives in Public Sector of Pakistan4 cited