SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Integrating the 3 Pillars of the 2011 Naples Forum on Service: S-D Logic, Network & Systems Theory and Service Science
16 references·0 citing·33 second hop
Integrating the 3 Pillars of the 2011 Naples Forum on Service: S-D Logic, Network & Systems Theory and Service Science (2011)Integrating the 3 Pillars of the 2011 Nap…Total Relationship Marketing (2011)Total Relationship MarketingThe service system is the basic abstraction of service science (2009)The service system is the bas…Service, value networks and learning (2009)Service, value networks and l…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…The Web of Life (2004)The Web of LifeEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…A General Theory of Network Governance: Exchange Conditions and Social Mechanisms (1997)A General Theory of Network G…Developing relationships in business networks (1995)Developing relationships in b…No business is an island: The network concept of business strategy (1989)No business is an island: The…Industrial technological development : a network approach (1987)Industrial technological deve…The Nature of the Firm (1937)Economic Action and Social Structure: The Problem of Embeddedness (1985)”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously (2000)The strategic impact of external networks: subsidiary performance and competence development in the multinational corporation (2002)Firm resources and sustained competitive advantage (2004)Sustainable supply chain management and inter‐organizational resources: a literature review (2009)The Strength of Weak Ties (1973)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Value creation in E‐business (2001)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Modes of Network Governance: Structure, Management, and Effectiveness (2007)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Firm Resources and Sustained Competitive Advantage (1991)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Social Psychology of Organizations. (1979)Business Relationship Learning and Commitment in the Internationalization Process (2003)Networks and Economic life (2003)Drivers of supply chain vulnerability: an integrated framework (2005)External Control of Organizations: Resource Dependence Perspective (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1995Developing relationships in business networks3,265 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1997A General Theory of Network Governance: Exchange Conditions and Social Mechanisms2,222 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 1989No business is an island: The network concept of business strategy1,544 cited
  • 2007Fundamentals of service science1,359 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2009Service, value networks and learning983 cited
  • 2004The Web of Life896 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 1987Industrial technological development : a network approach753 cited
  • 2011

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Total Relationship Marketing
728 cited

Cited by

No citing works inside the corpus for this window.