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The Influences of Service Personalization, Customer Satisfaction and Switching Costs on E-Loyalty
16 references·6 citing·44 second hop
The Influences of Service Personalization, Customer Satisfaction and Switching Costs on E-Loyalty (2012)The Influences of Service Personalization…Social Research Methods (2008)Social Research MethodsAdoption of internet banking: An empirical study in Hong Kong (2006)Adoption of internet banking:…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…Blue ocean strategy. (2004)Blue ocean strategy.E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002)Why customers stay: measuring…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Supply management orientation and supplier/buyer performance (2000)Supply management orientation…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effect of the Standardization of Service Platforms for High-Involvement PropTech Services (2022)Effect of the Standardization…Effect of Web atmospherics and satisfaction on purchase behavior: stimulus–organism–response model (2021)Effect of Web atmospherics an…User-driven Customization and Customer Loyalty: A Survey (2017)User-driven Customization and…Impact of Online Store Atmosphere, Customized Information and Customer Satisfaction on Online Repurchase Intention (2017)Impact of Online Store Atmosp…The Moderating Effect of Privacy and Personalization in Mobile Banking: A Structural Equation Modeling Analysis (2015)The Moderating Effect of Priv…Examine the Effects of Customer Satisfaction on Customer Loyalty: An Empirical Study in the Healthcare Insurance Industry in Hong Kong (2014)Examine the Effects of Custom…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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(1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
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  • 2008Social Research Methods2,916 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 2004Blue ocean strategy.1,265 cited
  • 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
  • 2000

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Supply management orientation and supplier/buyer performance
816 cited
  • 2006Adoption of internet banking: An empirical study in Hong Kong808 cited
  • Cited by

    • 2017Impact of Online Store Atmosphere, Customized Information and Customer Satisfaction on Online Repurchase Intention22 cited
    • 2014Examine the Effects of Customer Satisfaction on Customer Loyalty: An Empirical Study in the Healthcare Insurance Industry in Hong Kong22 cited
    • 2021Effect of Web atmospherics and satisfaction on purchase behavior: stimulus–organism–response model20 cited
    • 2017User-driven Customization and Customer Loyalty: A Survey15 cited
    • 2015The Moderating Effect of Privacy and Personalization in Mobile Banking: A Structural Equation Modeling Analysis11 cited
    • 2022Effect of the Standardization of Service Platforms for High-Involvement PropTech Services10 cited