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STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY
16 references·3 citing·33 second hop
STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY (2006)STABILITY OF LIBRARY SERVICE QUALITY BENC…Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality (2003)Two Short Forms of the LibQUA…Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study (2003)Structure of Perceptions of S…"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study (2003)"Zones of Tolerance" in Perce…Score Norms for Improving Library Service Quality: A LibQUAL+ Study (2002)Score Norms for Improving Lib…Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Reliability and Structure of …ARL Index and Other Validity Correlates of LibQUAL+ Scores (2002)ARL Index and Other Validity …Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Users' Perceptions of Library…Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Users’ Hierarchical Perspecti…The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report (2001)The Search for New Measures: …Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Psychometric Properties of Sc…LibQUAL+: Service Quality Assessment in Research Libraries (2001)LibQUAL+: Service Quality Ass…How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study (2001)How Many Dimensions Does It T…On Great Service: A Framework for Action (1997)On Great Service: A Framework…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items (2020)How far are the public univer…Applying GRA and QFD to Improve Library Service Quality (2011)Applying GRA and QFD to Impro…Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)Service quality in academic l…Refinement and reassessment of the SERVQUAL scale. (1991)Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales (2001)Alternative measures of service quality: a review (2008)Bank service quality: comparing Canadian and Tunisian customer perceptions (2011)Advances in Social Science Methodology (1994)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Library Users’ Service Desires: A LibQUAL+ Study (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Review of Psychometric theory (2nd ed.). (1979)Measurement Invariance: A Foundational Principle for Quantitative Theory Building (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Introduction to Classical and Modern Test Theory (1986)Stability of the Reliability of LibQUAL+™ Scores: A Reliability Generalization Meta-Analysis Study (2002)Customers' Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach (2011)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Patterns of Journal Use by Faculty at Three Diverse Universities (2003)Librarians as Teachers: A Qualitative Inquiry into Professional Identity (2008)Delivering quality service: balancing customer perceptions and expectations (1990)Complaining behavior of public library users in South Korea (2003)Determining factors of academic library Web site usage (2007)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry (1999)The Bottom Line Impact of Organizational Responses to Customer Complaints (2000)The effect of organizational form on quality: the case of franchising (2000)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1997On Great Service: A Framework for Action292 cited
  • 2001Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.155 cited
  • 2001Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study98 cited
  • 2001Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality88 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2002Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality72 cited
  • 2001LibQUAL+: Service Quality Assessment in Research Libraries67 cited
  • 2002Score Norms for Improving Library Service Quality: A LibQUAL+ Study61 cited
  • 2001The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report54 cited
  • 2001How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A LibQUAL+Study49 cited
  • 2003"Zones of Tolerance" in Perceptions of Library Service Quality: A LibQUAL+ Study48 cited
  • 2003Structure of Perceptions of Service Quality in Libraries: A LibQUAL+(tm) Study

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44 cited
  • 2002ARL Index and Other Validity Correlates of LibQUAL+ Scores41 cited
  • 2003Two Short Forms of the LibQUAL+ Survey: Assessing Users' Perceptions of Library Service Quality39 cited
  • Cited by

    • 2011Applying GRA and QFD to Improve Library Service Quality57 cited
    • 2008Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics15 cited
    • 2020How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items14 cited