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HUMAN RELATIONS in the Restaurant Industry
0 references·16 citing·55 second hopsampled
HUMAN RELATIONS in the Restaurant Industry (1963)HUMAN RELATIONS in the Restaurant IndustryMetamorphosis in hospitality: A tradition of sexual harassment (2007)Metamorphosis in hospitality:…Space, Organizations and Management Theory (2006)Space, Organizations and Mana…Displacement and Identity Discontinuity: The Role of Nostalgia in Establishing New Identity Categories (2003)Displacement and Identity Dis…From How to Why (2001)From How to WhyHow Emotions Work: The Social Functions of Emotional Expression in Negotiations (2000)How Emotions Work: The Social…`No, We Don't Provide that Service': The Harassment of Hotel Employees by Customers (2000)`No, We Don't Provide that Se…Whether close or far: Social distance effects on perceived balance in friendship networks. (1999)Whether close or far: Social …In at the deep end: Conducting processual research on organisational change (1997)In at the deep end: Conductin…What is hospitality? (1995)What is hospitality?The Role of Behavioral Formality and Informality in the Enactment of Bureaucratic Versus Organic Organizations (1995)The Role of Behavioral Formal…Smiling, Deferring, and Flirting (1993)Smiling, Deferring, and Flirt…RESEARCH NOTES. BUSY STORES AND DEMANDING CUSTOMERS: HOW DO THEY AFFECT THE DISPLAY OF POSITIVE EMOTION? (1990)RESEARCH NOTES. BUSY STORES A…Effect of Server Introduction on Restaurant Tipping1 (1990)Effect of Server Introduction…WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS. (1989)WHEN CASHIERS MEET CUSTOMERS:…The Longitudinal Analysis of Organizations: A Methodological Perspective (1982)The Longitudinal Analysis of …Between Service and Servility: Role Conflict in Subordinate Service Roles (1980)Between Service and Servility…The Managed Heart: Commercialization of Human Feeling (1984)Emotional Labor in Service Roles: The Influence of Identity (1993)Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings (2008)A systematic review of the servant leadership literature in management and hospitality (2019)The theory of the leisure class: an economic study of institutions (2019)The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions (2020)Judgment under Uncertainty: Heuristics and Biases (1974)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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  • 2000How Emotions Work: The Social Functions of Emotional Expression in Negotiations448 cited
  • 1989WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.354 cited
  • 1999Whether close or far: Social distance effects on perceived balance in friendship networks.322 cited
  • 1990RESEARCH NOTES. BUSY STORES AND DEMANDING CUSTOMERS: HOW DO THEY AFFECT THE DISPLAY OF POSITIVE EMOTION?319 cited
  • 1993Smiling, Deferring, and Flirting268 cited
  • 2001From How to Why249 cited
  • 2003Displacement and Identity Discontinuity: The Role of Nostalgia in Establishing New Identity Categories222 cited
  • 1995What is hospitality?210 cited
  • 1995The Role of Behavioral Formality and Informality in the Enactment of Bureaucratic Versus Organic Organizations165 cited
  • 1980Between Service and Servility: Role Conflict in Subordinate Service Roles165 cited
  • 1982The Longitudinal Analysis of Organizations: A Methodological Perspective158 cited
  • 2007Metamorphosis in hospitality: A tradition of sexual harassment148 cited
  • 1997In at the deep end: Conducting processual research on organisational change143 cited
  • 2006Space, Organizations and Management Theory

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142 cited
  • 1990Effect of Server Introduction on Restaurant Tipping1140 cited
  • 2000`No, We Don't Provide that Service': The Harassment of Hotel Employees by Customers135 cited