References

• 1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
• 1970Rhetoric of Religion343 cited
• 1995“Mistakes were made”: Organizations, apologia, and crises of social legitimacy289 cited
• 1989Communication and the human condition289 cited
• 1994Apologies and public relations crises at Chrysler, Toshiba, and Volvo218 cited
• 1994AT&T: “Apologies are not enough”190 cited
• 1995Sears’ repair of its auto service image: Image restoration discourse in the corporate sector185 cited
• 1982Kategoria and apologia: On their rhetorical criticism as a speech set163 cited
• 1991Corporate Publics and Rhetorical Strategies148 cited
• 1996Dow corning's image repair strategies in the breast implant crisis142 cited
• 1970A motive view of communication109 cited
• 1991President Reagan's defensive discourse on the Iran‐Contra affair76 cited
• 1996The use of counter-attack in apologetic public relations crises: The case of General Motors vs. Dateline NBC71 cited
• 1988The new managerial rhetoric and the old criticism65 cited
• 1981Burkean scapegoating, mortification, and transcendence in presidential campaign rhetoric59 cited