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Performance Measurement System based on value co-creation model
11 references·0 citing·48 second hop
Performance Measurement System based on value co-creation model (2011)Performance Measurement System based on v…Challenges and strategies in applying performance measurement to federal public health programs (2010)Challenges and strategies in …Value in use through service experience (2008)Value in use through service …Designing a performance measurement system for the research activities: A reference framework and an empirical study (2008)Designing a performance measu…Co‐creating value through customers' experiences: the Nike case (2008)Co‐creating value through cus…A CRM performance measurement framework: Its development process and application (2008)A CRM performance measurement…Managing the co-creation of value (2007)Managing the co-creation of v…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…The Effects of Performance Measurement and Compensation on Motivation: An Empirical Study (2005)The Effects of Performance Me…The future of competition: co-creating unique value with customers (2004)The future of competition: co…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …A Partial Test and Development of Delone and Mclean's Model of IS Success (1996)A Partial Test and Developmen…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)A customer‐dominant logic of service (2010)Value co-creation: concept and measurement (2014)Smart technologies for personalized experiences: a case study in the hospitality domain (2015)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)A review of applications of Analytic Hierarchy Process in operations management (2012)Non-linear relationship between industrial service offering and sales growth: The moderating role of network capabilities (2013)Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research (2021)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Rethinking the implementation of project management: A Value Adding Path Map approach (2010)Using performance measures conceptually in innovation control (2011)The Economics of Industrial Innovation (2012)A measure of innovation performance: the Innovation Patent Index (2021)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Co-creation and the new landscapes of design (2008)Reframing brand experience: The experiential meaning of Harley–Davidson (2009)Fast Fashion, Sustainability, and the Ethical Appeal of Luxury Brands (2012)Beyond virtuality: from engagement platforms to engagement ecosystems (2014)Brand value co-creation in a digitalized world: An integrative framework and research implications (2015)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Service Management and Marketing (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Structural Equations with Latent Variables. (1991)A Respecification and Extension of the DeLone and McLean Model of IS Success (1997)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Evaluating E-learning systems success: An empirical study (2019)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Motivation toward financial incentive goals on construction projects (2010)Motivation, pay satisfaction, and job satisfaction of front‐line employees (2011)Management-by-results and performance measurement in universities – implications for work motivation (2012)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)
this work references cited by second hop

References

  • 2004Co-creation experiences: The next practice in value creation6,671 cited
  • 2007Managing the co-creation of value3,504 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,887 cited
  • 1996A Partial Test and Development of Delone and Mclean's Model of IS Success756 cited
  • 2008Value in use through service experience534 cited
  • 2008Co‐creating value through customers' experiences: the Nike case326 cited
  • 2008A CRM performance measurement framework: Its development process and application209 cited
  • 2005The Effects of Performance Measurement and Compensation on Motivation: An Empirical Study155 cited
  • 2008Designing a performance measurement system for the research activities: A reference framework and an empirical study67 cited
  • 2010Challenges and strategies in applying performance measurement to federal public health programs66 cited

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