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Corporate image in the leisure services sector
16 references·16 citing·38 second hopsampled
Corporate image in the leisure services sector (2011)Corporate image in the leisure services s…Welcome to the experience economy (2019)Welcome to the experience eco…Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 (2012)Recenzja książki. Robert K. y…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…The future of competition: co-creating unique value with customers (2004)The future of competition: co…Co‐creating unique value with customers (2004)Co‐creating unique value with…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Building Strong Brands (1995)Building Strong BrandsServicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Case Study Research: Design and Methods (1984)Case Study Research: Design a…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The Influence of Digital Technology and the Transmission Capacity of Cultural Connotations on the Digital Innovativeness of Cultural Industry (2025)The Influence of Digital Tech…News Media Image: A Typology of Audience Perspectives (2022)News Media Image: A Typology …The effects of corporate governance on the customer’s recommendations: a study of the banking sector at the time of COVID-19 (2021)The effects of corporate gove…Responsible leadership and employees’ turnover intention. Explore the mediating roles of ethical climate and corporate image (2021)Responsible leadership and em…Artists brands and museums: understanding brand identity (2021)Artists brands and museums: u…Exploring the relationship between corporate social responsibility and firm competitiveness (2020)Exploring the relationship be…Working consumers’ psychological states in firm-hosted virtual communities (2019)Working consumers’ psychologi…Importance of corporate image for domestic brands moderated by consumer ethnocentrism (2019)Importance of corporate image…Foreign versus local managers: Finding the perfect leaders for multinational hotel subsidiaries (2018)Foreign versus local managers…Corporate image and customer satisfaction by virtue of employee engagement (2018)Corporate image and customer …Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing (2017)Effects of customer-based cor…Sustainability and business: what is green corporate image? (2016)Sustainability and business: …Co-production of service experiences: insights from the cultural sector (2016)Co-production of service expe…Environmental Corporate Social Responsibility (ECSR) as a Strategic Marketing Initiatives (2014)Environmental Corporate Socia…An investigation into service quality–customer loyalty relationship: the moderating influences (2014)An investigation into service…Impact of Customer‐based Corporate Reputation on Non‐monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk (2012)Impact of Customer‐based Corp…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Managing the co-creation of value (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The case study approach (2011)A framework for institutional adoption and implementation of blended learning in higher education (2012)Hiring as Cultural Matching (2012)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1984Case Study Research: Design and Methods81,948 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2012Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 20096,581 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1995Building Strong Brands4,432 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 1977Breaking Free from Product Marketing

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2,056 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • Cited by

    • 2012Impact of Customer‐based Corporate Reputation on Non‐monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk88 cited
    • 2020Exploring the relationship between corporate social responsibility and firm competitiveness77 cited
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    • 2017Effects of customer-based corporate reputation on perceived risk and relational outcomes: empirical evidence from gender moderation in fashion retailing69 cited
    • 2018Corporate image and customer satisfaction by virtue of employee engagement61 cited
    • 2014Environmental Corporate Social Responsibility (ECSR) as a Strategic Marketing Initiatives54 cited
    • 2016Co-production of service experiences: insights from the cultural sector47 cited
    • 2021The effects of corporate governance on the customer’s recommendations: a study of the banking sector at the time of COVID-1941 cited
    • 2019Importance of corporate image for domestic brands moderated by consumer ethnocentrism37 cited
    • 2016Sustainability and business: what is green corporate image?33 cited
    • 2014An investigation into service quality–customer loyalty relationship: the moderating influences26 cited
    • 2019Working consumers’ psychological states in firm-hosted virtual communities19 cited
    • 2018Foreign versus local managers: Finding the perfect leaders for multinational hotel subsidiaries16 cited
    • 2021Artists brands and museums: understanding brand identity14 cited
    • 2022News Media Image: A Typology of Audience Perspectives11 cited
    • 2025The Influence of Digital Technology and the Transmission Capacity of Cultural Connotations on the Digital Innovativeness of Cultural Industry2 cited