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Service quality, brand image and price fairness impact on the customer satisfaction and loyalty

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References

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2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1990Zero defections: quality comes to services.5,373 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1994Putting the Service-Profit Chain to Work3,732 cited
1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
2005The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective903 cited
1996Why Satisfied Customers Defect809 cited
1999Principles of service marketing and management687 cited
2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations473 cited
1996Using promotional messages to manage the effects of brand and self‐image on brand evaluations347 cited

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2002

Does Customer Knowledge Affect How Loyalty is Formed?

281 cited

2003Measuring brand perceptions: Testing quantity and quality132 cited

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