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Drivers Of Customer Loyalty In A Retail Store Environment

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References

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2004The One Number You Need to Grow

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2,034 cited

1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited

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2018Service Quality, Food Quality, Image and Customer loyalty: An Empirical Study at a Hotel Restaurant40 cited
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2020Product Brand Loyalty and Purchase Decision36 cited
2014Interformat competition in the grocery retailing36 cited
2016Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case34 cited
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2016The Effect of Service Quality on Customer Loyalty30 cited
2016Specialty food retailing29 cited
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2019Retail store churn and performance – The moderating role of sales amplitude and unpredictability19 cited
2011Building customer loyalty in retailing: not all levers are created equal15 cited