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The Evolving Dynamics of Service Co-Creation in a Viable Systems Perspective
16 references·1 citing·28 second hop
The Evolving Dynamics of Service Co-Creation in a Viable Systems Perspective (2010)The Evolving Dynamics of Service Co-Creat…Total Relationship Marketing (2011)Total Relationship MarketingSmart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010)Smart Service Systems and Via…Service Science, Management, Engineering, and Design (SSMED) (2009)Service Science, Management, …Exploration and exploitation in organizational learning (2009)Exploration and exploitation …The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Steps toward a science of service systems (2007)Steps toward a science of ser…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Designing strategic human resources systems (1984)Designing strategic human res…The Social Psychology of Organizations. (1979)The Social Psychology of Orga…General System Theory: Foundations, Development, Applications (1977)General System Theory: Founda…Brain of the firm (1972)Brain of the firmModern Theories of Development: an Introduction to Theoretical Biology (1934)Modern Theories of Developmen…Resource Integration and Value Co-Creation in Cultural Heritage Management (2014)Resource Integration and Valu…An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Institutions and axioms: an extension and update of service-dominant logic (2015)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Modes of Theorizing in Strategic Human Resource Management: Tests of Universalistic, Contingency, and Configurational Performance Predictions (1996)ORGANIZATIONAL AND HRM STRATEGIES IN KOREA: IMPACT ON FIRM PERFORMANCE IN AN EMERGING ECONOMY. (2000)The Complex Resource-Based View: Implications for Theory and Practice in Strategic Human Resource Management (2004)Global Perspectives on Resilience in Children and Youth (2013)Learning by Expanding (2014)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)The Viable System Model: Its Provenance, Development, Methodology and Pathology (1984)Towards a System of Systems Methodologies (1984)The Missing Link: A Transformational View of Metaphors in Organizational Science (1991)On value and value co-creation: A service systems and service logic perspective (2008)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1977General System Theory: Foundations, Development, Applications3,674 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2007Fundamentals of service science1,359 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 1972Brain of the firm1,181 cited
  • 1984Designing strategic human resources systems849 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2011Total Relationship Marketing728 cited
  • 2010Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science315 cited
  • 2009Exploration and exploitation in organizational learning207 cited
  • 2009Service Science, Management, Engineering, and Design (SSMED)206 cited
  • 1934

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Modern Theories of Development: an Introduction to Theoretical Biology
194 cited

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  • 2014Resource Integration and Value Co-Creation in Cultural Heritage Management18 cited