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Using an adapted approach to the Kano model to identify patient needs from various patient roles

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References

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2009An introduction to qualitative research, 4th ed.1,078 cited
1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
2003Implementing a Customer Orientation: Extension of Theory and Application286 cited
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2013Theory of attractive quality and the Kano methodology – the past, the present, and the future105 cited

Cited by

2020Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach53 cited
2017Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements28 cited
2020An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model28 cited
2020Revising the interrelationship matrix of house of quality by the Kano model22 cited

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2023Evaluation of the Usage Requirements of Hospital Signage Systems Based on the Kano Model22 cited

2018Validation of product quality through graphical interpretation of the Kano model21 cited

2019The effects of leaders’ behaviors on employees’ resilience21 cited

2020How to determine a minimum viable product in app-based lean start-ups: Kano-based approach20 cited

2021Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal18 cited