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Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines
16 references·3 citing·33 second hop
Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines (2007)Services Sciences, Management, and Engine…The Origin Of Wealth: Evolution, Complexity, and the Radical Remaking of Economics (2007)The Origin Of Wealth: Evoluti…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…A research manifesto for services science (2006)A research manifesto for serv…Whither Services Marketing? (2004)Whither Services Marketing?Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Design Rules (2000)Design RulesCustomer contributions and roles in service delivery (1997)Customer contributions and ro…Exploration and Exploitation in Organizational Learning (1991)Exploration and Exploitation …How can service businesses survive and prosper? (1986)How can service businesses su…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…An Evolutionary Theory of Economic Change. (1983)An Evolutionary Theory of Eco…An Evolutionary Theory of Economic Change (1983)An Evolutionary Theory of Eco…An evolutionary theory of economic change (1982)An evolutionary theory of eco…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS (2018)EXPLORING THE IMPACTS OF SERV…Optimal production and admission control for a stochastic SOM system with demands for product and PSS (2013)Optimal production and admiss…Mobile Services and Applications: Towards a Balanced Adoption Model (2010)Mobile Services and Applicati…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Prospect theory: An analysis of decision under risk (1988)Toward a knowledge‐based theory of the firm (1996)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Managing the co-creation of value (2007)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The governance of global value chains (2005)Towards a Theory of Ecosystems (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities and strategic management (1997)Economic Performance Through Time (1993)International Norm Dynamics and Political Change (1998)Informal Institutions and Comparative Politics: A Research Agenda (2004)Learning, Mutation, and Long Run Equilibria in Games (1993)A Relational View of Information Seeking and Learning in Social Networks (2003)The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer (2004)
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References

  • 1991Exploration and Exploitation in Organizational Learning21,910 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1983An Evolutionary Theory of Economic Change.21,368 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1983An Evolutionary Theory of Economic Change10,549 cited
  • 1982An evolutionary theory of economic change6,234 cited
  • 2000Design Rules3,501 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 1984Designing services that deliver1,272 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 2006A research manifesto for services science1,053 cited
  • 2007The Origin Of Wealth: Evolution, Complexity, and the Radical Remaking of Economics993 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 1986How can service businesses survive and prosper?

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Cited by

  • 2018EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS22 cited
  • 2013Optimal production and admission control for a stochastic SOM system with demands for product and PSS19 cited
  • 2010Mobile Services and Applications: Towards a Balanced Adoption Model8 cited