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Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment
16 references·1 citing·34 second hop
Measuring the customers’ perception of tangible service quality in the restaurant industry: An emphasis on the upscale dining segment (2016)Measuring the customers’ perception of ta…Sex Differences in Social Behavior (2013)Sex Differences in Social Beh…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Customer response to intangible and tangible service factors (1999)Customer response to intangib…Customer loyalty and complex services (1998)Customer loyalty and complex …Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Environmental color, consumer feelings, and purchase likelihood (1992)Environmental color, consumer…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …Sex Differences in Social Behavior: A Social-Role Interpretation. (1989)Sex Differences in Social Beh…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Retail Management: A Strategic Approach (1979)Retail Management: A Strategi…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction (2024)How does the consumer choose …Atmospherics as a Marketing Tool (1974)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Alternative Ways of Assessing Model Fit (1992)The concept of perceived value: a systematic review of the research (2007)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Impulse buying: Modeling its precursors (1998)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Gender and leadership style: A meta-analysis. (1990)Description and Prescription: How Gender Stereotypes Prevent Women's Ascent Up the Organizational Ladder (2001)Role congruity theory of prejudice toward female leaders. (2002)Beyond prejudice as simple antipathy: Hostile and benevolent sexism across cultures. (2000)The female leadership advantage: An evaluation of the evidence (2003)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2013Sex Differences in Social Behavior3,322 cited
  • 1989Sex Differences in Social Behavior: A Social-Role Interpretation.3,266 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 1992Environmental color, consumer feelings, and purchase likelihood769 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
  • 1979Retail Management: A Strategic Approach567 cited

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  • 1999Customer response to intangible and tangible service factors564 cited
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    • 2024How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction27 cited