References

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• 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
• 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
• 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
• 1986Communication and Persuasion5,214 cited
• 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement4,602 cited
• 1979Biased assimilation and attitude polarization: The effects of prior theories on subsequently considered evidence.4,582 cited
• 2004The Persuasiveness of Source Credibility: A Critical Review of Five Decades' Evidence2,203 cited
• 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
• 1998Customer Satisfaction and Word of Mouth2,105 cited
• 2001Internet forums as influential sources of consumer information1,745 cited
• 2003Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption1,600 cited
• 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents