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Links between the Spiritual Intelligence of the Leader and an Organization’s Service Quality: a Theoretical Approach
16 references·0 citing·41 second hop
Links between the Spiritual Intelligence of the Leader and an Organization’s Service Quality: a Theoretical Approach (2016)Links between the Spiritual Intelligence …Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)Missing link in the service p…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Spirituality and Strategic Leadership: The Influence of Spiritual Beliefs on Strategic Decision Making (2011)Spirituality and Strategic Le…SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)SERVICE QUALITY, CUSTOMER SAT…The Effects of Transformational and Transactional Leadership on Quality Improvement (2009)The Effects of Transformation…A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)A Meta-Analysis of Relationsh…Spiritual values and practices related to leadership effectiveness (2005)Spiritual values and practice…Toward a theory of spiritual leadership (2003)Toward a theory of spiritual …What is Spiritual Intelligence? (2002)What is Spiritual Intelligenc…Is Spirituality an Intelligence? Motivation, Cognition, and the Psychology of Ultimate Concern (2000)Is Spirituality an Intelligen…Spiritual perspectives on individual, organizational and societal transformation (1999)Spiritual perspectives on ind…A Study of Spirituality in the Workplace (1999)A Study of Spirituality in th…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Leadership and Performance beyond Expectations (1987)Flow: the psychology of optimal experience (1990)Spirituality and Performance in Organizations: A Literature Review (2014)A Meta-analytic Review of Ethical Leadership Outcomes and Moderators (2015)How Does Leader Humility Influence Team Performance? Exploring the Mechanisms of Contagion and Collective Promotion Focus (2015)Leadership : Theory and Practice (2015)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Frames of Mind: The Theory of Multiple Intelligences (1984)Emotional Intelligence (1990)TARGET ARTICLE: The Bitter and the Sweet: An Evaluation of the Costs and Benefits of Religiousness (2002)A Values Framework for Measuring the Impact of Workplace Spirituality on Organizational Performance (2004)Stress: Appraisal and Coping (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Stages of Faith: The Psychology of Human Development and the Quest for Meaning (1982)Merriam-Webster's collegiate dictionary (1993)The Psychology of Religion (2002)A Viable Model and Self-Report Measure of Spiritual Intelligence (2009)Differential changes in self-reported aspects of interoceptive awareness through 3 months of contemplative training (2015)Developing Guidelines and Competencies for the Training of Psychedelic Therapists (2017)The Structure of Scientific Revolutions (1963)Intrinsic Motivation and Self-Determination in Human Behavior (1985)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Nurturing the spirit at work: Impact on work unit performance (2005)A brief history of everything (1997)Defining and Measuring Servant Leadership Behaviour in Organizations (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2003Toward a theory of spiritual leadership2,521 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1999A Study of Spirituality in the Workplace895 cited
  • 2005Spiritual values and practices related to leadership effectiveness834 cited
  • 2000Is Spirituality an Intelligence? Motivation, Cognition, and the Psychology of Ultimate Concern767 cited
  • 2002What is Spiritual Intelligence?517 cited
  • 2008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses393 cited
  • 2013Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.386 cited
  • 2010SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION310 cited
  • 2011Spirituality and Strategic Leadership: The Influence of Spiritual Beliefs on Strategic Decision Making161 cited

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  • 1999Spiritual perspectives on individual, organizational and societal transformation136 cited
  • 2009The Effects of Transformational and Transactional Leadership on Quality Improvement130 cited
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