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The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers

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References

1992Measuring Service Quality: A Reexamination and Extension10,646 cited
2006Reporting Structural Equation Modeling and Confirmatory Factor Analysis Results: A Review6,936 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1972Principles of Marketing5,587 cited
2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
1938The conceptual representation and the measurement of psychological forces.987 cited
1997Exploratory and confirmatory factor analysis: guidelines, issues, and alternatives926 cited
2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

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845 cited

1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited

2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price727 cited

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