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Customer: Salesman Interaction in Appliance Retailing

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References

1963Selling as a Dyadic Relationship – A New Approach321 cited
1968Customer-Salesman Bargaining Behavior in Retail Transactions74 cited

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2019How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store55 cited
1995Measuring customer orientation of a salesperson: Modifications of the soco scale

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50 cited

1994Cues To Consumer Susceptibility To Salesperson Influence: Implications For Adaptive Retail Selling49 cited

1995Shopping with consumers usage as past, present and future research technique47 cited

2015An offer you can’t refuse: consumer perceptions of sales pressure41 cited

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