SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Improving the Information Technology Service Management with Six Sigma
7 references·2 citing·29 second hop
Improving the Information Technology Service Management with Six Sigma (2008)Improving the Information Technology Serv…Statistical Thinking: Improving Business Performance (2012)Statistical Thinking: Improvi…Integration Strategies and Tactics for Information Technology Governance (2011)Integration Strategies and Ta…Six Sigma Deployment (2007)Six Sigma DeploymentSix sigma for service processes (2006)Six sigma for service process…Six Sigma: concepts, tools, and applications (2005)Six Sigma: concepts, tools, a…Six Sigma and Beyond: Statistical Process Control (2004)Six Sigma and Beyond: Statist…Six Sigma Beyond Manufacturing-A Concept for Robust Management (2000)Six Sigma Beyond Manufacturin…Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's (2018)Evaluating Maturity Level Usi…MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES (2013)MAPPING INFORMATION TECHNOLOG…The management and control of quality (1989)Six Sigma for services: a service quality framework (2011)Six Sigma adoption in public utilities: a case study (2015)Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (1999)Six Sigma quality: a structured review and implications for future research (2010)Green lean and the need for Six Sigma (2015)An integrated fuzzy MOORA method and FMEA technique for sustainable supplier selection considering quantity discounts and supplier's risk (2018)The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)Key ingredients for the effective implementation of Six Sigma program (2002)Six sigma in service organisations (2007)The integration of Six Sigma and lean management (2010)Six Sigma: SPC and TQM in Manufacturing and Services (2002)Benefits, obstacles, and future of six sigma approach (2004)Some pros and cons of six sigma: an academic perspective (2004)Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (2003)Automotive Technology and Human Factors Research: Past, Present, and Future (2013)Implementing IT Service Management: A systematic literature review (2013)The Role of Statistical Design of Experiments in Six Sigma: Perspectives of a Practitioner (2002)An Overview of the Shainin System™ for Quality Improvement (2007)Statistical Thinking and Methods in Quality Improvement: A Look to the Future (2010)Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia (2009)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)Artificial Intelligence Governance For Businesses (2022)Six Sigma and Beyond: The Implementation Process (2004)Applying Six sigma techniques in plastic injection molding industry (2008)Evaluation of critical success factors for successful implementation of Lean Six Sigma in Small and Medium Enterprises (SMEs) in India (2024)An integrated analytic approach for Six Sigma project selection (2010)A Lean Six Sigma program in higher education (2015)Structural equation modelling on knowledge creation in Six Sigma DMAIC project and its impact on organizational performance (2015)
this work references cited by second hop

References

  • 2006Six sigma for service processes418 cited
  • 2005Six Sigma: concepts, tools, and applications323 cited
  • 2011Integration Strategies and Tactics for Information Technology Governance166 cited
  • 2007Six Sigma Deployment133 cited
  • 2012Statistical Thinking: Improving Business Performance100 cited
  • 2004Six Sigma and Beyond: Statistical Process Control27 cited
  • 2000Six Sigma Beyond Manufacturing-A Concept for Robust Management18 cited

Cited by

  • 2013MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES10 cited
  • 2018Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's9 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work