References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1974Atmospherics as a Marketing Tool2,541 cited
• 2000Atmospheric Effects on Shopping Behavior1,921 cited
• 1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
• 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry845 cited
• 1992Environmental color, consumer feelings, and purchase likelihood769 cited
• 2008Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type652 cited
• 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants640 cited
• 1994The Importance of Servicescapes in Leisure Service Settings628 cited
• 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
• 2003