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Retail space invaders: when employees’ invasion of customer space increases purchase intentions
16 references·6 citing·44 second hop
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2000An Integrative Theory of Intergroup Conflict12,493 cited
  • 1979The Social psychology of intergroup relations11,504 cited
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  • 1968A Theory of Psychological Reactance4,758 cited
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  • 1972Anxiety: Current Trends in Theory and Research

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1,639 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
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    • 2024What drives consumers towards shared luxury services? A comparison of sequential versus simultaneous sharing32 cited
    • 2020The Sales Impact of Using Handheld Scanners: Evidence from the Field31 cited
    • 2022Do as You Say, or I Will: Retail signal congruency in buy‐online‐pickup‐in‐store and negative word‐of‐mouth29 cited
    • 2022Exploring Online and In-Store Purchase Willingness: Associations With the Big Five Personality Traits, Trust, and Need for Touch25 cited
    • 2021Space between products on display: the impact of interspace on consumer estimation of product size23 cited
    • 2022Shortsighted sales or long-lasting loyalty? The impact of salesperson-customer proximity on consumer responses and the beauty of bodily boundaries22 cited