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The Effect of Frontline Employee Co-creation on Service Innovation: Comparison of Manufacturing and Service Industries
16 references·3 citing·40 second hop
The Effect of Frontline Employee Co-creation on Service Innovation: Comparison of Manufacturing and Service Industries (2016)The Effect of Frontline Employee Co-creat…Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Service Innovation Viewed Thr…Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era (2010)Open Services Innovation: Ret…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Linking Empowering Leadership…Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Service Delivery Innovation (2009)Service Delivery InnovationCo-production and customer loyalty in financial services (2007)Co-production and customer lo…Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing (2006)Creating value-in-use through…The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres (2004)The relative influence of org…Co‐creating unique value with customers (2004)Co‐creating unique value with…Intellectual capital ROI: a causal map of human capital antecedents and consequents (2002)Intellectual capital ROI: a c…Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study (2000)Top management leadership, em…Does Customer Interaction Enhance New Product Success? (2000)Does Customer Interaction Enh…Advances in the internal marketing concept: definition, synthesis and extension (2000)Advances in the internal mark…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Demystifying employee co-creation: optimism and pro-social behaviour as moderators (2023)Demystifying employee co-crea…Public Private Partnerships Dynamics in Nigeria Power Sector: Service Failure Outcomes and Consumer Dissonance Behaviour (2022)Public Private Partnerships D…Corporate responsibility for employees and service innovation performance in manufacturing transformation (2019)Corporate responsibility for …A Paradigm for Developing Better Measures of Marketing Constructs (1979)An Evolutionary Theory of Economic Change. (1983)The Knowledge-Creating Company (1995)Which resources matter the most to firm success? An exploratory study of resource-based theory (2004)Intellectual capital and business performance in the pharmaceutical sector of Jordan (2010)Leadership in Organizational Knowledge Creation: A Review and Framework (2010)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)Customer engagement in service (2017)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)Comparative fit indexes in structural models. (1990)Principles and Practice of Structural Equation Modeling (1998)Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. 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(1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evolving to a New Dominant Logic for Marketing (2003)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)The Knowledge-creating company: How Japanese companies create the dynamics of innovation (1997)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Theory of value co-creation: a systematic literature review (2014)Culture's Consequences: International Differences in Work-Related Values (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)Transformative service research: An agenda for the future (2012)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Co-creation experiences: The next practice in value creation (2004)A Strategic Framework for Customer Relationship Management (2005)Consumer engagement in a virtual brand community: An exploratory analysis (2011)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2010Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement3,041 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited
  • 2007Co-production and customer loyalty in financial services918 cited
  • 2002Intellectual capital ROI: a causal map of human capital antecedents and consequents804 cited
  • 2006Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing800 cited
  • 2000Does Customer Interaction Enhance New Product Success?726 cited
  • 2010Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis678 cited
  • 2000Advances in the internal marketing concept: definition, synthesis and extension646 cited
  • 2010Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era534 cited

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2000
Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study
473 cited
  • 2009Service Delivery Innovation340 cited
  • 2004The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres306 cited
  • Cited by

    • 2019Corporate responsibility for employees and service innovation performance in manufacturing transformation30 cited
    • 2023Demystifying employee co-creation: optimism and pro-social behaviour as moderators23 cited
    • 2022Public Private Partnerships Dynamics in Nigeria Power Sector: Service Failure Outcomes and Consumer Dissonance Behaviour17 cited