References

• 1995An Integrative Model Of Organizational Trust15,026 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
• 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
• 2000E-commerce: the role of familiarity and trust3,438 cited
• 2002Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior2,256 cited
• 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
• 2000E-satisfaction: an initial examination2,007 cited
• 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
• 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study1,479 cited
• 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
• 1993Perceived Risk: Further Considerations for the Marketing Discipline1,349 cited
• 2001Consumer Perceptions of Privacy and Security Risks for Online Shopping1,179 cited
• 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store