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Why Consumers Hesitate to Shop Online: Perceived Risk and Product Involvement on Taobao.com
16 references·16 citing·35 second hopsampled
Why Consumers Hesitate to Shop Online: Perceived Risk and Product Involvement on Taobao.com (2016)Why Consumers Hesitate to Shop Online: Pe…Advances in Consumer Research (2025)Advances in Consumer ResearchCultures and Organizations, Software of the mind. Intercultural Cooperation and Its Importance for survival (2010)Cultures and Organizations, S…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Consumer Trust in an Internet Store: A Cross-Cultural Validation (2006)Consumer Trust in an Internet…Predicting e-services adoption: a perceived risk facets perspective (2003)Predicting e-services adoptio…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Exploring the Implications of the Internet for Consumer Marketing (1997)Exploring the Implications of…Perceived Risk: Further Considerations for the Marketing Discipline (1993)Perceived Risk: Further Consi…Measuring the Involvement Construct (1985)Measuring the Involvement Con…The Cultural Relativity of Organizational Practices and Theories (1983)The Cultural Relativity of Or…Advances in Consumer Research (1983)Advances in Consumer ResearchConsumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…Risk Taking and Information Handling in Consumer Behavior (1969)Risk Taking and Information H…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…The influence of perceived risk on purchase intention in e‐commerce—Systematic review and research agenda (2024)The influence of perceived ri…Meta-analytic review of online purchase intention: conceptualising the study variables (2024)Meta-analytic review of onlin…Predicting Older Adults’ Mobile Payment Adoption: An Extended TAM Model (2023)Predicting Older Adults’ Mobi…Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry (2022)Investigating the impact of A…Internet shopping in the Covid-19 era: Investigating the role of perceived risk, anxiety, gender, culture, and trust in the consumers’ purchasing behavior from a developing country context (2022)Internet shopping in the Covi…How perceived utilitarian and hedonic value influence online impulse shopping in India? Moderating role of perceived trust and perceived risk (2022)How perceived utilitarian and…Does perceived risk influence the intention to purchase second-hand clothing? A multigroup analysis of SHC consumers versus non-SHC consumers (2022)Does perceived risk influence…Consumer risk perception of online food delivery during the COVID-19 Movement Control Order (MCO) in Malaysia (2022)Consumer risk perception of o…The Moderating Role of Anticipated Regret and Product Involvement on Online Impulsive Buying Behavior (2021)The Moderating Role of Antici…POD Mode of Payment, Return Policies and Virtual-Try-on Technology as Predictors of Trust: An Emerging Economy Case (2021)POD Mode of Payment, Return P…Perceived Risk, Trust, and Online Food Purchase Intention Among Malaysians (2021)Perceived Risk, Trust, and On…Effect of word of mouth on m-payment service adoption: a developing country case study (2021)Effect of word of mouth on m-…Understanding online shopping adoption: The unified theory of acceptance and the use of technology with perceived risk in millennial consumers context (2020)Understanding online shopping…To bu(Y) or not to bu(Y): Perceived risk barriers to online shopping among South African generation Y consumers (2020)To bu(Y) or not to bu(Y): Per…Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020)Motivational and Affective Fa…Influence of Perceived Risk Dimensions on e-Shopping Behavioural Intention among Women—A Family Life Cycle Stage Perspective (2020)Influence of Perceived Risk D…Culture's Consequences: International Differences in Work-Related Values. (1983)The Confucius connection: From cultural roots to economic growth (1988)Understanding the Influence of National Culture on the Development of Trust (1998)Hofstede's model of national cultural differences and their consequences: A triumph of faith - a failure of analysis (2002)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A meta-analysis of the technology acceptance model (2006)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology acceptance model: a literature review from 1986 to 2013 (2014)Managing organisational knowledge by diagnosing intellectual capital: framing and advancing the state of the field (1999)Combined Effects of Perceived Politics and Psychological Capital on Job Satisfaction, Turnover Intentions, and Performance (2012)Social Media Use and Impact during the Holiday Travel Planning Process (2012)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 2025Advances in Consumer Research13,264 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 2010Cultures and Organizations, Software of the mind. Intercultural Cooperation and Its Importance for survival3,923 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
  • 2000E-commerce: the role of familiarity and trust3,438 cited
  • 2003Predicting e-services adoption: a perceived risk facets perspective3,346 cited
  • 1983The Cultural Relativity of Organizational Practices and Theories3,144 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 2006Consumer Trust in an Internet Store: A Cross-Cultural Validation1,876 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
  • 1997Exploring the Implications of the Internet for Consumer Marketing

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1,380 cited
  • 1993Perceived Risk: Further Considerations for the Marketing Discipline1,349 cited
  • Cited by

    • 2022Investigating the impact of AI-powered technologies on Instagrammers’ purchase decisions in digitalization era–A study of the fashion and apparel industry151 cited
    • 2022Internet shopping in the Covid-19 era: Investigating the role of perceived risk, anxiety, gender, culture, and trust in the consumers’ purchasing behavior from a developing country context93 cited
    • 2024The influence of perceived risk on purchase intention in e‐commerce—Systematic review and research agenda86 cited
    • 2020Influence of Perceived Risk Dimensions on e-Shopping Behavioural Intention among Women—A Family Life Cycle Stage Perspective75 cited
    • 2023Predicting Older Adults’ Mobile Payment Adoption: An Extended TAM Model70 cited
    • 2022How perceived utilitarian and hedonic value influence online impulse shopping in India? Moderating role of perceived trust and perceived risk54 cited
    • 2022Does perceived risk influence the intention to purchase second-hand clothing? A multigroup analysis of SHC consumers versus non-SHC consumers53 cited
    • 2020To bu(Y) or not to bu(Y): Perceived risk barriers to online shopping among South African generation Y consumers47 cited
    • 2020Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview43 cited
    • 2021The Moderating Role of Anticipated Regret and Product Involvement on Online Impulsive Buying Behavior42 cited
    • 2021POD Mode of Payment, Return Policies and Virtual-Try-on Technology as Predictors of Trust: An Emerging Economy Case32 cited
    • 2022Consumer risk perception of online food delivery during the COVID-19 Movement Control Order (MCO) in Malaysia32 cited
    • 2024Meta-analytic review of online purchase intention: conceptualising the study variables30 cited
    • 2020Understanding online shopping adoption: The unified theory of acceptance and the use of technology with perceived risk in millennial consumers context30 cited
    • 2021Effect of word of mouth on m-payment service adoption: a developing country case study30 cited
    • 2021Perceived Risk, Trust, and Online Food Purchase Intention Among Malaysians27 cited