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Whose online reviews to trust? Understanding reviewer trustworthiness and its impact on business

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References

1995An Integrative Model Of Organizational Trust15,026 cited
2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
1951The Influence of Source Credibility on Communication Effectiveness3,538 cited
2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
2002Trust and trustworthiness1,617 cited
1994Heuristic processing can bias systematic processing: Effects of source credibility, argument ambiguity, and task importance on attitude judgment.1,565 cited
2010Estimating the Helpfulness and Economic Impact of Product Reviews: Mining Text and Reviewer Characteristics1,404 cited
2010What makes a helpful online review? a study of customer reviews on amazon.com1,281 cited
2005Do Online Reviews Matter? - an Empirical Investigation of Panel Data1,013 cited
2014What makes a useful online review? Implication for travel product websites

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962 cited

2014Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1759 cited

1969Dimensions for Evaluating the Acceptability of Message Sources752 cited

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