SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
8 Years of institutional assessment feedback: students’ satisfaction with library services
16 references·0 citing·49 second hop
8 Years of institutional assessment feedback: students’ satisfaction with library services (2017)8 Years of institutional assessment feedb…Students' perceptions of their information literacy skills: the confidence gap between male and female international graduate students (2017)Students' perceptions of thei…Information literacy in 2015: International graduate business students' perceptions of information literacy skills compared to test-assessed skills (2016)Information literacy in 2015:…Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments (2015)Getting More Value from the L…Qualitative inquiry & research design : choosing among five approaches (2013)Qualitative inquiry & researc…Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010 (2011)Ten Years of LibQual: A Study…The Academic Library in Institutional Assessment: Seizing an Opportunity (2010)The Academic Library in Insti…International Students’ Experiences of University Libraries and Librarians (2010)International Students’ Exper…Customer satisfaction and the strategic role of university libraries (2010)Customer satisfaction and the…Quick and Easy Reference Evaluation (2008)Quick and Easy Reference Eval…How to get more from your quantitative LibQUAL+TM dataset: making results practical (2007)How to get more from your qua…Satisfaction Formation Processes in Library Users: Understanding Multisource Effects (2004)Satisfaction Formation Proces…Perspectives on User Satisfaction Surveys (2001)Perspectives on User Satisfac…Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)Assessing User Needs, Satisfa…Measuring service quality at yale university’s libraries (2000)Measuring service quality at …Service quality and customer satisfaction: An assessment and future directions (1999)Service quality and customer …Library resources and services: a cross-disciplinary survey of faculty and graduate student use and satisfaction (1999)Library resources and service…HUMANITIES SCHOLARS: INFORMATION NEEDS AND USES (1982)Patterns of Information Seeking in the Humanities (1989)A COMPARISON OF THE INFORMATION SEEKING PATTERNS OF RESEARCHERS IN THE PHYSICAL AND SOCIAL SCIENCES (1993)Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system (2003)Doctoral students' information behaviour: an exploratory study at the University of Parma (Italy) (2009)Higher Education Literature Revisited: Citation Patterns Examined (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)International Variations in Measuring Customer Expectations. (2001)The causal relationship between service quality, corporate image and adults' learning satisfaction and loyalty: A study of professional training programmes in a Taiwanese vocational institute (2009)How do international tourists perceive hotel quality? (2014)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study (2012)Analysis of the factors affecting the quality of service in public libraries in Korea (2014)Perception of library service quality, satisfaction and frequency of use of library resources (2015)The Seven Faces of Information Literacy (1997)Communicating with and empowering international students with a library skills set (2001)Incoming international students and the library: a survey (2005)Providing a positive learning experience for international students studying at UK universities: A literature review (2014)It takes a community to build a framework: Information literacy within intercultural settings (2016)The Internationalization of the Academic Library: A Systematic Review of 25 Years of Literature on International Students (2017)Delivering Quality Service (1990)An empirical assessment of the SERVQUAL scale (1992)The relationship between service quality and customer satisfaction: the example of CJCU library (2006)Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions (2009)Changing the concept and measure of service quality in academic libraries (1996)Measuring e-Commerce effectiveness: a conceptual model (2003)Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model (2008)Identifying service superiority, zone of tolerance and underlying dimensions (2011)The Three Arenas of Information Literacy Assessment (2004)Learning outcomes of information literacy instruction at business schools (2011)Student perceptions of information literacy instruction: The importance of active learning (2012)Assessing the Information Literacy Skills of First-Generation College Students (2021)Teachers’ perceived information literacy self-efficacy (2021)Information literacy and recent graduates: Motivation, self-efficacy, and perception of credit-based information literacy courses (2023)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Unskilled and unaware of it: How difficulties in recognizing one's own incompetence lead to inflated self-assessments. (1999)How Are We the Same or Different: Information Needs and Barriers of Domestic and International Students (2018)Initial Development of the Perception of Information Literacy Scale (PILS) (2019)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)Qualitative Interview Design: A Practical Guide for Novice Investigators (2014)Metodologi Penelitian Kualitatif (2022)User satisfaction with academic libraries services: Academic staff and students perspectives (2011)Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library (2015)Evaluating library service quality of University of Kashmir: a LibQUAL+ survey (2019)
this work references cited by second hop

References

  • 2013Qualitative inquiry & research design : choosing among five approaches12,068 cited
  • 2000Measuring service quality at yale university’s libraries198 cited
  • 2001Perspectives on User Satisfaction Surveys145 cited
  • 1999Service quality and customer satisfaction: An assessment and future directions130 cited
  • 2001Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.93 cited
  • 2010International Students’ Experiences of University Libraries and Librarians82 cited
  • 1999Library resources and services: a cross-disciplinary survey of faculty and graduate student use and satisfaction72 cited
  • 2004Satisfaction Formation Processes in Library Users: Understanding Multisource Effects50 cited
  • 2017Students' perceptions of their information literacy skills: the confidence gap between male and female international graduate students48 cited
  • 2016Information literacy in 2015: International graduate business students' perceptions of information literacy skills compared to test-assessed skills42 cited
  • 2011Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–201039 cited
  • 2010Customer satisfaction and the strategic role of university libraries25 cited
  • 2007How to get more from your quantitative LibQUAL+TM dataset: making results practical15 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2015
Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments
13 cited
  • 2010The Academic Library in Institutional Assessment: Seizing an Opportunity12 cited
  • 2008Quick and Easy Reference Evaluation8 cited
  • Cited by

    No citing works inside the corpus for this window.