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Positive and negative valence influencing consumer engagement
16 references·3 citing·41 second hop
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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 2002Qualitative research & evaluation methods15,582 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
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  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
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  • 2008Service logic revisited: who creates value? And who co‐creates?

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Cited by

  • 2020The growing complexity of customer engagement: a systematic review113 cited
  • 2023I can’t always get what I want: low power, service customer (dis)engagement and wellbeing19 cited
  • 2023Kundenorientierung, Kundenzentrierung und Customer-Dominant Logic – Welche Beiträge leisten die Konzepte für die kundenorientierte Unternehmensführung?9 cited