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Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb

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References

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2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
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1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1989EQS : structural equations program manual9,698 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1985Trust as a Social Reality4,158 cited
2000E-commerce: the role of familiarity and trust3,438 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
2004Building Effective Online Marketplaces with Institution-Based Trust2,511 cited

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2017

The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry

2,374 cited

2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model2,163 cited

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2019Sleeping in a stranger's home: A trust formation model for Airbnb161 cited
2019The construction of home feeling by Airbnb guests in the sharing economy: A semantics perspective155 cited
2019The impact of affective and cognitive app experiences on loyalty towards retailers145 cited
2020The impact of information disclosure on consumer purchase behavior on sharing economy platform Airbnb135 cited
2020The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework129 cited
2022An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry128 cited
2020Building trust in the sharing economy: Current approaches and future considerations118 cited
2022An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation113 cited
2019How Guests Develop Trust in Hosts: An Investigation of Trust Formation in P2P Accommodation111 cited
2019Understanding the drivers of Airbnb discontinuance107 cited
2021Platform-based mechanisms, institutional trust, and continuous use intention: The moderating role of perceived effectiveness of sharing economy institutional mechanisms96 cited
2021What makes guests trust Airbnb? Consumer trust formation and its impact on continuance intention in the sharing economy94 cited
2021Roles of consumer trust and risks on continuance intention in the sharing economy: An empirical investigation93 cited