SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Organizational Transformation Through Service Design
16 references·16 citing·40 second hopsampled
Organizational Transformation Through Service Design (2017)Organizational Transformation Through Ser…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Constructing grounded theory (2014)Constructing grounded theoryThe Institutional Logics Perspective (2012)The Institutional Logics Pers…Institutions and Institutional Work (2006)Institutions and Institutiona…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Institutional Contradictions, Praxis, and Institutional Change: A Dialectical Perspective (2002)Institutional Contradictions,…Institutional Logics and the Historical Contingency of Power in Organizations: Executive Succession in the Higher Education Publishing Industry, 1958– 1990 (1999)Institutional Logics and the …The new institutionalism in organizational analysis (1992)The new institutionalism in o…Core capabilities and core rigidities: A paradox in managing new product development (1992)Core capabilities and core ri…PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)PEOPLE AND ORGANIZATIONAL CUL…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Bringing Society Back In : Symbols, Practices, and Institutional Contradictions (1991)Bringing Society Back In : Sy…The Long Interview (1988)The Long InterviewServitization of business: Adding value by adding services (1988)Servitization of business: Ad…The dominant logic: A new linkage between diversity and performance (1986)The dominant logic: A new lin…Case Study Research: Design and Methods (1984)Case Study Research: Design a…When the road is rocky: Investigating the role of vulnerability in consumer journeys (2024)When the road is rocky: Inves…Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0 (2023)Service design for digital se…A Brief History of Service Innovation: The evolution of past, present, and future of service innovation (2023)A Brief History of Service In…Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry (2021)Untangling service design rou…Service system transformation through service design: Linking analytical dimensions and service design approaches (2021)Service system transformation…Food Experience Design to Prevent Unintended Consequences and Improve Well-being (2021)Food Experience Design to Pre…Building Reflexivity Using Service Design Methods (2021)Building Reflexivity Using Se…A bibliometric review of service ecosystems research: current status and future directions (2021)A bibliometric review of serv…The institutional turn in service research: taking stock and moving ahead (2020)The institutional turn in ser…Transformative service research, service design, and social entrepreneurship (2019)Transformative service resear…Leveraging service design as a multidisciplinary approach to service innovation (2019)Leveraging service design as …Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth (2019)Customer boundary work to nav…Advancing service design research with design science research (2019)Advancing service design rese…The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value (2018)The S-D logic-informed “hambu…Reshaping mental models – enabling innovation through service design (2018)Reshaping mental models – ena…Epilogue – service innovation actor engagement: an integrative model (2018)Epilogue – service innovation…The social psychology of organizing (1969)The Constitution of Society. Outline of the Theory of Structuration (1984)The Capabilities of Market-Driven Organizations (1994)Dynamic capabilities and strategic management (1997)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)The Core Competence of the Corporation (2006)The nature of human values (1973)THE PEOPLE MAKE THE PLACE (1987)Organizational Images and Member Identification (1994)PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)The Interpretation of Cultures (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Understanding Customer Experience Throughout the Customer Journey (2016)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Qualitative Research Designs (2007)Saturation in qualitative research: exploring its conceptualization and operationalization (2017)Can I use TA? Should I use TA? Should I not use TA? Comparing reflexive thematic analysis and other pattern‐based qualitative analytic approaches (2020)Inside the Hybrid Organization: Selective Coupling as a Response to Competing Institutional Logics (2012)Multiple Institutional Logics in Organizations: Explaining Their Varied Nature and Implications (2013)Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams (2017)Handbook of Interview Research (2001)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The qualitative research interview (2006)Managing Legitimacy: Strategic and Institutional Approaches (1995)Varieties of Capitalism (2001)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 2014Constructing grounded theory15,747 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Core capabilities and core rigidities: A paradox in managing new product development6,453 cited
  • 1992The new institutionalism in organizational analysis5,470 cited
  • 1988The Long Interview5,219 cited
  • 1991PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT4,520 cited
  • 2012The Institutional Logics Perspective3,801 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1991Bringing Society Back In : Symbols, Practices, and Institutional Contradictions3,555 cited
  • 2006Institutions and Institutional Work3,336 cited
  • 1999Institutional Logics and the Historical Contingency of Power in Organizations: Executive Succession in the Higher Education Publishing Industry, 1958– 19903,241 cited
  • 1986The dominant logic: A new linkage between diversity and performance2,859 cited
  • 1988Servitization of business: Adding value by adding services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2,640 cited
  • 2002Institutional Contradictions, Praxis, and Institutional Change: A Dialectical Perspective2,605 cited
  • Cited by

    • 2019Leveraging service design as a multidisciplinary approach to service innovation112 cited
    • 2019Transformative service research, service design, and social entrepreneurship101 cited
    • 2018The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value97 cited
    • 2018Reshaping mental models – enabling innovation through service design96 cited
    • 2021Building Reflexivity Using Service Design Methods79 cited
    • 2019Advancing service design research with design science research73 cited
    • 2021Service system transformation through service design: Linking analytical dimensions and service design approaches70 cited
    • 2021A bibliometric review of service ecosystems research: current status and future directions56 cited
    • 2021Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry54 cited
    • 2018Epilogue – service innovation actor engagement: an integrative model50 cited
    • 2020The institutional turn in service research: taking stock and moving ahead48 cited
    • 2023Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.045 cited
    • 2019Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth43 cited
    • 2024When the road is rocky: Investigating the role of vulnerability in consumer journeys39 cited
    • 2023A Brief History of Service Innovation: The evolution of past, present, and future of service innovation36 cited
    • 2021Food Experience Design to Prevent Unintended Consequences and Improve Well-being31 cited