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The ‘new’ bricks-and-mortar store: An evaluation of website quality of online grocery retailers in BRICS countries
16 references·0 citing·53 second hop
The ‘new’ bricks-and-mortar store: An evaluation of website quality of online grocery retailers in BRICS countries (2017)The ‘new’ bricks-and-mortar store: An eva…The global competitiveness report 2016–2017 (2016)The global competitiveness re…Customer experience in the omni-channel world and the challenges and opportunities this presents (2014)Customer experience in the om…Retailing Innovations in a Globalizing Retail Market Environment (2011)Retailing Innovations in a Gl…An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations, Trust, Loyalty and Word of Mouth (2011)An E-Retailing Assessment of …The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing (2010)The relationship of service f…The influence of the commercial features of the Internet on the adoption of e-commerce by consumers (2010)The influence of the commerci…Customization of the online purchase process in electronic retailing and customer satisfaction: An online field study (2010)Customization of the online p…Consumer trust and distrust: An issue of website design (2010)Consumer trust and distrust: …Applying Content Analysis to Web-based Content (2010)Applying Content Analysis to …An Empirical Analysis of Shopping Behavior Across Online and Offline Channels for Grocery Products: The Moderating Effects of Household and Product Characteristics (2010)An Empirical Analysis of Shop…Website attributes that increase consumer purchase intention: A conjoint analysis (2009)Website attributes that incre…Managing the co-creation of value (2007)Managing the co-creation of v…Three Approaches to Qualitative Content Analysis (2005)Three Approaches to Qualitati…Verification Strategies for Establishing Reliability and Validity in Qualitative Research (2002)Verification Strategies for E…Determining Validity in Qualitative Inquiry (2000)Determining Validity in Quali…Business use of the world-wide web (1996)Business use of the world-wid…Content Analysis: An Introduction to its Methodology. 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References

  • 2005Three Approaches to Qualitative Content Analysis44,511 cited
  • 2000Determining Validity in Qualitative Inquiry9,170 cited
  • 2002Verification Strategies for Establishing Reliability and Validity in Qualitative Research4,973 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2016The global competitiveness report 2016–2017928 cited
  • 2009Website attributes that increase consumer purchase intention: A conjoint analysis371 cited
  • 2010The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing287 cited
  • 2010Applying Content Analysis to Web-based Content224 cited
  • 2010An Empirical Analysis of Shopping Behavior Across Online and Offline Channels for Grocery Products: The Moderating Effects of Household and Product Characteristics214 cited
  • 2011Retailing Innovations in a Globalizing Retail Market Environment212 cited
  • 1996Business use of the world-wide web202 cited
  • 2010Consumer trust and distrust: An issue of website design191 cited
  • 2010Customization of the online purchase process in electronic retailing and customer satisfaction: An online field study180 cited
  • 2011An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations, Trust, Loyalty and Word of Mouth

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147 cited
  • 2010The influence of the commercial features of the Internet on the adoption of e-commerce by consumers131 cited
  • 2014Customer experience in the omni-channel world and the challenges and opportunities this presents129 cited
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