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Zooming out: actor engagement beyond the dyadic
16 references·16 citing·36 second hopsampled
Zooming out: actor engagement beyond the dyadic (2018)Zooming out: actor engagement beyond the …Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…How Brand Community Practices Create Value (2009)How Brand Community Practices…2 How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship (2009)2 How Actors Change Instituti…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Institutions and Institutional Work (2006)Institutions and Institutiona…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Interest and Agency in Institutional Theory (1988)Interest and Agency in Instit…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings (1985)A meta-analysis and conceptua…The Constitution of Society. Outline of the Theory of Structuration (1984)The Constitution of Society. …Reference Group Influence on Product and Brand Purchase Decisions (1982)Reference Group Influence on …Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement (2022)Shaping customer brand loyalt…Fifteen years of customer engagement research: a bibliometric and network analysis (2021)Fifteen years of customer eng…Uncovering the dark side of gamification at work: Impacts on engagement and well-being (2020)Uncovering the dark side of g…Luxury in the digital age: A multi-actor service encounter perspective (2020)Luxury in the digital age: A …From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions (2020)From Customer-, to Actor-, to…Expanding customer engagement: the role of negative engagement, dual valences and contexts (2020)Expanding customer engagement…Digital ecosystem and consumer engagement: A socio-technical perspective (2020)Digital ecosystem and consume…Customer Engagement: A Systematic Review and Future Research Priorities (2020)Customer Engagement: A System…Customer engagement in the digital age: a review and research agenda (2020)Customer engagement in the di…Tourism-based customer engagement: the construct, antecedents, and consequences (2019)Tourism-based customer engage…Service ecosystem well-being: conceptualization and implications for theory and practice (2019)Service ecosystem well-being:…Capabilities for market-shaping: triggering and facilitating increased value creation (2019)Capabilities for market-shapi…Actor engagement, value creation and market innovation (2019)Actor engagement, value creat…User experience sharing (2018)User experience sharingDigital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Digital Content Marketing's R…Developing business customer engagement through social media engagement-platforms: An integrative S-D logic/RBV-informed model (2017)Developing business customer …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Flow: the psychology of optimal experience (1990)Understanding Customer Experience Throughout the Customer Journey (2016)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)The Behavioral Consequences of Service Quality (1996)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Outline of a Theory of Practice. (1980)Situated Learning: Legitimate Peripheral Participation. 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References

  • 1984The Constitution of Society. Outline of the Theory of Structuration21,160 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 1988Interest and Agency in Institutional Theory3,392 cited
  • 2006Institutions and Institutional Work3,336 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 20092 How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship2,606 cited
  • 2009How Brand Community Practices Create Value2,441 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1982Reference Group Influence on Product and Brand Purchase Decisions

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1,950 cited
  • 1985A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings1,818 cited
  • Cited by

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    • 2017Developing business customer engagement through social media engagement-platforms: An integrative S-D logic/RBV-informed model197 cited
    • 2021Fifteen years of customer engagement research: a bibliometric and network analysis193 cited
    • 2020Uncovering the dark side of gamification at work: Impacts on engagement and well-being176 cited
    • 2022Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement157 cited
    • 2019Service ecosystem well-being: conceptualization and implications for theory and practice153 cited
    • 2020Customer engagement in the digital age: a review and research agenda149 cited
    • 2020From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions146 cited
    • 2018User experience sharing140 cited
    • 2020Expanding customer engagement: the role of negative engagement, dual valences and contexts139 cited
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