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Customer Experience in Online Shopping: A Structural Modeling Approach
16 references·11 citing·44 second hop
Customer Experience in Online Shopping: A Structural Modeling Approach (2018)Customer Experience in Online Shopping: A…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Fit indices in covariance str…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…The theory of planned behavior (1991)The theory of planned behaviorUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …A study on driving factors for enhancing financial performance and customer-centricity through digital banking (2024)A study on driving factors fo…The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction (2023)The Influence of Customer Rel…The impacts of omnichannel retailing properties on customer experience and brand loyalty: A study in the banking sector (2023)The impacts of omnichannel re…The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality (2023)The effects of app-related fa…Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction (2022)Mediating role of perceived a…Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility (2022)Integrating online and offlin…Consumers’ sustainable online purchase behaviour during COVID-19 pandemic: the role of relational benefit and site commitment (2022)Consumers’ sustainable online…A Study of Factors Influenced Online Shopping Behavior in Malaysia: A Structural Approach (2022)A Study of Factors Influenced…Tackling the ‘death’ of brick-and-mortar clothing retailers through store atmospherics and customer experience (2021)Tackling the ‘death’ of brick…E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism (2021)E-retailer cognitive and emot…Modelling and prioritizing the factors for online apparel return using BWM approach (2020)Modelling and prioritizing th…Nature of Prejudice (1954)The Handbook of Social Psychology (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Developing Buyer-Seller Relationships (1987)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)External Control of Organizations: Resource Dependence Perspective (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop

References

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  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1998Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification.12,297 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
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  • 2004Co-creation experiences: The next practice in value creation6,502 cited
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  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited

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  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • Cited by

    • 2020Modelling and prioritizing the factors for online apparel return using BWM approach49 cited
    • 2021E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism40 cited
    • 2024A study on driving factors for enhancing financial performance and customer-centricity through digital banking26 cited
    • 2023The impacts of omnichannel retailing properties on customer experience and brand loyalty: A study in the banking sector23 cited
    • 2023The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction21 cited
    • 2023The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality21 cited
    • 2022Consumers’ sustainable online purchase behaviour during COVID-19 pandemic: the role of relational benefit and site commitment19 cited
    • 2022Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction17 cited
    • 2021Tackling the ‘death’ of brick-and-mortar clothing retailers through store atmospherics and customer experience11 cited
    • 2022Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility11 cited
    • 2022A Study of Factors Influenced Online Shopping Behavior in Malaysia: A Structural Approach8 cited