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Measuring customers benefits of click and collect

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References

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2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing

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680 cited

2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited

2015The Impact of Cross-Channel Integration on Retailers’ Sales Growth570 cited

2010Crafting Integrated Multichannel Retailing Strategies501 cited

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2020Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service38 cited
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2022Grocery Shopping before, during and after the Pandemic: A Qualitative Study20 cited
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2021E-Grocery Retailing Mobile Application: Discerning Determinants of Repatronage Intentions in an Emerging Economy13 cited
2024E-commerce food choice in the west: comparing business-to-consumer, online-to-offline food delivery service, and click and collect12 cited
2020An Investigation of What Factors Determine the Way in Which Customer Satisfaction Is Increased through Omni-Channel Marketing in Retail12 cited